Facilities Manager VA2919

Anabas (UK 2) Ltd; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

33 days holiday

Employee Assistance Programme

Recognition and Reward scheme

Life Insurance

Aviva Digital GP service

Job summary

Anabas (UK 2) Ltd is seeking an experienced Facilities Manager to ensure exceptional service delivery in the Snowhill area, Birmingham. This full-time role demands professionalism and effective management of on-site teams to elevate customer experiences.

The successful candidate will oversee staff management, coordinate suppliers, and maintain service quality. Benefits include 33 days of holiday and a life insurance package, making this a great opportunity for dedicated professionals.

Qualifications

• Proven experience as a Facilities Manager in client-facing roles.
• Strong leadership skills to manage on-site staff effectively.
• Ability to identify and implement service improvements.

Responsibilities

• Manage Anabas staff on site.
• Monitor and coordinate the supplier team.
• Identify areas of improvement in service delivery.
• Ensure customer service is prioritized.
• Ensure compliance with operational regulations.
• Manage reactive situations and incident reports.
• Oversee financial matters related to the client contract.

Skills

Client management

Team management

Service delivery improvement

Statutory compliance

Incident management

Customer service

Job description

Anabas is a dynamic National Facilities Management company. Ourfocus lies in supporting corporate office occupiers looking for a greatworkplace experience for their staff and customers.

Anabas is currently seeking to employ an experienced Facilities Managerto provide an exceptional client experience through the delivery of theirduties to one of our prestigious clients in the Snowhill areaof Birmingham. You will be in a client facing role andrequired to provide a 5-star customer experience.

As the Facilities Manager you will be the first point of contact thatthe client has with Anabas.It is critical that the job holderdemonstrates professionalism, ownership, and responsibility for attending tothe client’s needs on site and where they are unable to do so, escalating in aswift and speedy manner to the appropriate personnel within Anabas to quicklysatisfy the needs of the client. You will have total responsibility forthe service delivery of facilities management on site.

Your responsibilities will include:

• Management ofAnabas staff on site.
• Monitor andcoordinate the supplier team.
• Identify areas ofimprovement in delivery of the services and processes; implementing changeas required.
• Ensure customerservice is at the heart of the way the FM services are delivered
• Work closely withthe on-site teams to ensure all aspects of performance targets are met andall works are carried out effectively, efficiently, and in a safe manner.
• Ensure operationalstatutory compliance and completion of PPM works on site.
• Deal with reactivesituations and manage incident reports as necessary.
• Manage all P&Lmatters relating to the client contract, billing model and ACW works.

This is a full time, permanent position. (Monday to Friday 40 hrs per week)

Benefits include:-

• 33 days holiday per year inc Bank Holidays
• EmployeeAssistance Programme.
• Recognitionand Reward scheme.
• LifeInsurance 1 X annual salary
• Aviva Digital GP service