Facilities Helpdesk Coordinator - Admin & Service Delivery

BD Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

BD Group in London is seeking a proactive Facilities Helpdesk Administrator to join the team. You will act as the first point of contact for facilities enquiries, providing comprehensive administrative support to the Assets & Capital Commissioning Team and ensuring an efficient, modern helpdesk service.

You’ll liaise with building managers, contractors and internal colleagues to manage requests, coordinate works, maintain records and deliver a professional service experience.

Qualifications

• English and Maths qualification.
• Experience in a facilities management or maintenance helpdesk environment.
• Experience developing and maintaining administrative processes.
• Experience acting as a first point of contact for facilities issues with a proactive approach.

Responsibilities

• Acting as the primary contact for facilities and maintenance enquiries.
• Managing calls, gathering relevant details, resolving issues where possible or allocating tasks appropriately.
• Handling enquiries and complaints in a professional and timely manner.
• Raising orders, supporting inspections and ensuring quality standards.
• Referring to mechanical and electrical records and repair histories.
• Submitting requests for planned preventative maintenance.
• Recording enquiries and ensuring timely follow-up actions.
• Producing letters, memos and reports.
• Taking accurate notes and minutes during meetings.
• Conducting research and preparing statistical information when required.
• Maintaining filing systems (manual and electronic).
• Distributing reports, agendas and related documentation.
• Processing invoices, purchase orders and petty cash.
• Maintaining financial records and supporting administrative processes.
• Developing and improving administrative procedures.

Skills

IT skills

Organisational skills

Multi-priority management

Communication

Problem solving

Attention to detail

Education

English and Maths qualification

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Teams

Job description

BD Group in London is seeking a proactive Facilities Helpdesk Administrator to join the team. You will act as the first point of contact for facilities enquiries, providing comprehensive administrative support to the Assets & Capital Commissioning Team and ensuring an efficient, modern helpdesk service.

You’ll liaise with building managers, contractors and internal colleagues to manage requests, coordinate works, maintain records and deliver a professional service experience.