Client-Experience Facilities Lead (Mon-Fri, 6am-3pm)

Anabas (UK 2) Ltd; Birmingham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Employee Assistance Programme

Recognition and Rewards scheme

Life Insurance 1 X annual salary

Aviva Digital GP service

Recommend a friends scheme

Company events

Job summary

Anabas (UK 2) Ltd is seeking an experienced Facilities Assistant for our corporate office client base. The role is client-interactive, requiring excellent customer service and strong operational delivery. Hours are 06:00 to 15:00, Monday to Friday (40 hours), with occasional flexibility for operational needs.

You will motivate and coach the on-site team and report monthly statistics to senior management. Benefits include 28 days holiday per year plus bank holidays, Employee Assistance Programme,

Qualifications

• Customer service excellence for corporate offices.
• Front of house experience preferred.
• Ability to motivate and coach staff.

Responsibilities

• Take ownership to resolve client issues and ensure 5-star service.
• Lead and manage the on-site team reporting to you.
• Provide monthly stats for your area of responsibility.
• Support other tasks as needed within the Floor Captain framework.

Skills

Customer service

Front of house

Team management

Coaching

Monthly reporting

Job description

Anabas (UK 2) Ltd is seeking an experienced Facilities Assistant for our corporate office client base. The role is client-interactive, requiring excellent customer service and strong operational delivery. Hours are 06:00 to 15:00, Monday to Friday (40 hours), with occasional flexibility for operational needs.

You will motivate and coach the on-site team and report monthly statistics to senior management. Benefits include 28 days holiday per year plus bank holidays, Employee Assistance Programme,