Facilities Manager: On-site Client Experience Leader

Anabas (UK 2) Ltd; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

33 days holiday

Employee Assistance Programme

Recognition and Reward scheme

Life Insurance

Aviva Digital GP service

Job summary

Anabas (UK 2) Ltd is seeking an experienced Facilities Manager to ensure exceptional service delivery in the Snowhill area, Birmingham. This full-time role demands professionalism and effective management of on-site teams to elevate customer experiences.

The successful candidate will oversee staff management, coordinate suppliers, and maintain service quality. Benefits include 33 days of holiday and a life insurance package, making this a great opportunity for dedicated professionals.

Qualifications

• Proven experience as a Facilities Manager in client-facing roles.
• Strong leadership skills to manage on-site staff effectively.
• Ability to identify and implement service improvements.

Responsibilities

• Manage Anabas staff on site.
• Monitor and coordinate the supplier team.
• Identify areas of improvement in service delivery.
• Ensure customer service is prioritized.
• Ensure compliance with operational regulations.
• Manage reactive situations and incident reports.
• Oversee financial matters related to the client contract.

Skills

Client management

Team management

Service delivery improvement

Statutory compliance

Incident management

Customer service

Job description

Anabas (UK 2) Ltd is seeking an experienced Facilities Manager to ensure exceptional service delivery in the Snowhill area, Birmingham. This full-time role demands professionalism and effective management of on-site teams to elevate customer experiences.

The successful candidate will oversee staff management, coordinate suppliers, and maintain service quality. Benefits include 33 days of holiday and a life insurance package, making this a great opportunity for dedicated professionals.