Facilities Helpdesk Advisor – Customer Support for Estates

Greater Manchester Mental Health NHS Foundation Trust; Manchester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pay enhancements for evenings and non‑

27 days annual leave + bank holidays

Cycle to work scheme

Salary sacrifice car scheme

Job summary

Greater Manchester Mental Health NHS Foundation Trust is seeking a CEF Helpdesk Advisor to act as a single point of contact for Facilities, Capital & Estates queries. You will handle diverse requests, prioritise workloads, and communicate effectively with internal teams and external customers.

The post involves using digital systems to deliver clear, efficient services and contributing to a culture of innovation in the Facilities department.

Qualifications

• Experience in customer service contact centres.
• Ability to handle high volumes of queries and respond promptly.
• Familiarity with digital systems and data entry is essential.

Responsibilities

• Receive, understand and process large volumes of queries for Facilities, Capital & Estates.
• Prioritize and disseminate requests; manage customer expectations.
• Collaborate with Facilities teams to ensure timely, accurate responses.

Skills

Customer service

Communication skills

Digital systems

Teamwork

Tools

CRM systems

Facilities software

Job description

Greater Manchester Mental Health NHS Foundation Trust is seeking a CEF Helpdesk Advisor to act as a single point of contact for Facilities, Capital & Estates queries. You will handle diverse requests, prioritise workloads, and communicate effectively with internal teams and external customers.

The post involves using digital systems to deliver clear, efficient services and contributing to a culture of innovation in the Facilities department.