CEF Helpdesk Advisor | Greater Manchester Mental Health NHS Foundation Trust

Greater Manchester Mental Health NHS Foundation Trust; Manchester; Sur place; GBP 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

Pay enhancements for evenings and non‑

27 days annual leave + bank holidays

Cycle to work scheme

Salary sacrifice car scheme

Résumé du poste

Greater Manchester Mental Health NHS Foundation Trust is seeking a CEF Helpdesk Advisor to act as a single point of contact for Facilities, Capital & Estates queries. You will handle diverse requests, prioritise workloads, and communicate effectively with internal teams and external customers.

The post involves using digital systems to deliver clear, efficient services and contributing to a culture of innovation in the Facilities department.

Qualifications

• Experience in customer service contact centres.
• Ability to handle high volumes of queries and respond promptly.
• Familiarity with digital systems and data entry is essential.

Responsabilités

• Receive, understand and process large volumes of queries for Facilities, Capital & Estates.
• Prioritize and disseminate requests; manage customer expectations.
• Collaborate with Facilities teams to ensure timely, accurate responses.

Connaissances

Customer service

Communication skills

Digital systems

Teamwork

Outils

CRM systems

Facilities software

Description du poste

CEF Helpdesk Advisor | Greater Manchester Mental Health NHS Foundation Trust

Company:

GMMH Facilities are looking to recruit a Facilities Advisor to further enhance our Facilities, Capital & Estates Departments who are moving towards a new and exciting future, utilising technological advancements, and rethinking processes to deliver an excellent customer experience.

The work will be varied, interesting and challenging, requiring creativity and responsiveness. The post holder will form part of a multifaceted and multifunctioning team responsible for providing a single point of contact service for all Facilities, Capital & Estates functions across the Trust. The CEF will provide a simple to understand, easy to access entry point for all facilities teams which will improve the experience for both our external customers and internal teams.

The post holder will be responsible for receiving, understanding, and processing large amounts of varied queries and requests with competing demands and time scales using innovative and accessible digital systems to deliver a clear and efficient services for all customers.

They will have responsibility for prioritizing and disseminating requests and using effective customer service focused communication skills to manage customer expectations.

The post holder will contribute, share knowledge and good practice, and play an active role in making sure the service is innovative, on top of new trends and industry leading in the services the team deliver. This role will be key in supporting the implementation of a planned and reactive customer support service that will be at the heart of a successful multifunctional Facilities department.

They will provide expertise in Customer support systems, flexing resource according to fluctuating demands and work collaboratively with Facilities teams to understand and predict demand for services.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

See attached detailed job description and person specification:

• Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Cycle to work scheme
• Salary sacrifice car scheme

This advert closes on Thursday 29 Oct 2026