Estates Systems & Helpdesk Administrator

East Lancashire Hospitals NHS Trust; Lancashire; On-site; GBP 21,000 - 32,000; Full time

Job summary

East Lancashire Hospitals NHS Trust is seeking an Estates System Support Worker to provide administrative and systems support to the Estates Services team across the organisation. You will handle the E&F Helpdesk, maintain estates databases, and input data to the Maintenance Reporting System (fmFirst).

The role includes reception duties for visitors and contractors, delivering timely information and signposting to the appropriate department, and processing orders while resolving invoice queries.

Qualifications

• Numeracy and literacy skills are essential.
• Administrative skills with RSA 2 qualification (or equivalent).
• Educated to GCSE level.

Responsibilities

• Provide administrative and estates systems support to the estates team across the organisation.
• Maintain estates database systems including processing financial, procurement and asset information and inputting data to the fmFirst system.
• Carry out reception duties for visitors and contractors and support the E&F Helpdesk to adhere to Trust customer service standards.
• Process orders and resolve invoice queries, and support helpdesk operations.
• Provide accurate information and data from the CAFM system and act as a first point of contact for staff and contractors.
• Deliver high-quality administrative support to managers across the team.

Skills

Numeracy & literacy

Administrative skills

RSA 2 qualification

Education

GCSE level

RSA 2 Qualification

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Intranet usage

CAFM software

eProcurement system

Job description

East Lancashire Hospitals NHS Trust is seeking an Estates System Support Worker to provide administrative and systems support to the Estates Services team across the organisation. You will handle the E&F Helpdesk, maintain estates databases, and input data to the Maintenance Reporting System (fmFirst).

The role includes reception duties for visitors and contractors, delivering timely information and signposting to the appropriate department, and processing orders while resolving invoice queries.