Estates & Facilities Helpdesk Coordinator

Mersey Care NHS Foundation Trust; Warrington; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Estates & Facilities Helpdesk Assistant role is a key position within Mersey Care NHS Foundation Trust, acting as the first point of contact for colleagues across the organisation. You will support the Estates and Facilities team to ensure repairs, maintenance and minor works are arranged promptly.

Based at Hollins Park, the role involves efficient admin support, diary management, meeting coordination, and handling inquiries while upholding Data Protection and Records Retention policies.

Responsibilities

• Provide help desk administration and be first point of contact for Estates queries.
• Log planned and reactive job requests from telephone, email or in person on the helpdesk system.
• Coordinate meetings, provide agendas and take minutes within a timely manner.
• Provide full administrative support to senior Estates staff, including diary management and filing.
• Deal with enquiries proactively, and liaise with Estates Officers and Contractors to resolve issues.

Job description

The Estates & Facilities Helpdesk Assistant role is a key position within Mersey Care NHS Foundation Trust, acting as the first point of contact for colleagues across the organisation. You will support the Estates and Facilities team to ensure repairs, maintenance and minor works are arranged promptly.

Based at Hollins Park, the role involves efficient admin support, diary management, meeting coordination, and handling inquiries while upholding Data Protection and Records Retention policies.