Facilities Helpdesk Administrator – Central Admin

North Bristol NHS Trust; West of England; On-site; GBP 21,000 - 25,000; Full time

Job summary

North Bristol NHS Trust is seeking a Helpdesk and Administration professional to support the facilities directorate. The role focuses on day-to-day Helpdesk operation, fault logging, and admin support for around 900 facilities staff across services including Estate, Portering, Domestic, Catering, Laundry and Waste management.

The post holder will be the first point of contact for service requests, ensuring prompt, professional responses and close collaboration with colleagues and Trust staff to

Qualifications

• Answer all incoming and internal calls to the Helpdesk in a responsive and professional manner.
• Maintain good communication and exceptional working relationships with all Helpdesk colleagues, line managers and other Trust staff at all times.
• To respond to all queries in a pleasant, helpful and courteous manner as the post holder will often be the first point of contact for patients received into the service.

Responsibilities

• To answer all incoming and internal calls to the Helpdesk in a responsive and professional manner, ensuring requests are dealt with quickly and efficiently
• Maintain good communication and exceptional working relationships with all Helpdesk colleagues, line managers and other Trust staff at all times
• To respond to all queries in a pleasant, helpful and courteous manner as the post holder will often be the first point of contact for patients received into the service

Skills

Communication skills

Customer service

Job description

North Bristol NHS Trust is seeking a Helpdesk and Administration professional to support the facilities directorate. The role focuses on day-to-day Helpdesk operation, fault logging, and admin support for around 900 facilities staff across services including Estate, Portering, Domestic, Catering, Laundry and Waste management.

The post holder will be the first point of contact for service requests, ensuring prompt, professional responses and close collaboration with colleagues and Trust staff to