Helpdesk & Admin Assistant — CAFM & Estates

VerseOne Group; Leigh on Sea; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust seeks a Helpdesk Operator / Administration Assistant to support the Estates & Facilities team. You will be the first point of contact for enquiries, log requests, and help coordinate daily maintenance tasks.

The role requires strong customer service, organisation, and problem-solving skills, with experience using CAFM systems and MS Office. This post is on a full-time basis with pro rata terms for part-time work and NHS benefits.

Qualifications

• Educated to NVQ Level 3 or Equivalent.
• Previous experience with Microsoft Office.
• Previous experience in information collection and analysis.
• Previous experience in a customer focused environment.

Responsibilities

• Managing incoming requests (via phone, web, app or in-person).
• Logging and allocating planned and reactive jobs using our CAFM system.
• Ensuring tasks are scheduled and tracked in line with Service Level Agreements (SLAs).
• Communicating with staff at all levels to direct requests to the right teams.
• Helping maintain efficiency and accuracy across our Estates & Facilities operations.

Skills

Customer service

Organisational skills

Problem solving

Team coordination

Education

NVQ Level 3 or equivalent

Tools

MS Office

CAFM system

Job description

Mid and South Essex NHS Foundation Trust seeks a Helpdesk Operator / Administration Assistant to support the Estates & Facilities team. You will be the first point of contact for enquiries, log requests, and help coordinate daily maintenance tasks.

The role requires strong customer service, organisation, and problem-solving skills, with experience using CAFM systems and MS Office. This post is on a full-time basis with pro rata terms for part-time work and NHS benefits.