CEF Helpdesk Advisor

Greater Manchester Mental Health NHS Foundation Trust; Prestwich; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pay enhancements

Annual leave 27–33 days

Excellent pension

Cycle to work

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card discounts

Job summary

Greater Manchester Mental Health NHS Foundation Trust is seeking a Facilities Advisor to join the Facilities, Capital & Estates team. This role focuses on delivering a responsive, customer-centred service as the single point of contact for all facilities-related queries across the Trust.

You will manage high volumes of requests using digital systems, prioritise tasks, and work across teams to ensure a smooth, efficient experience for both external customers and internal staff.

Qualifications

• Customer service experience handling varied queries and requests.
• Strong communication and stakeholder management skills.

Responsibilities

• Receive, understand and process large volumes of varied queries with competing demands.
• Prioritise and disseminate requests to deliver clear, efficient services.
• Collaborate with Facilities teams to forecast demand and flex resources.

Skills

Customer service

Communication

Job description

GMMH Facilities are looking to recruit a Facilities Advisor to further enhance our Facilities, Capital & Estates Departments who are moving towards a new and exciting future, utilising technological advancements, and rethinking processes to deliver an excellent customer experience. The work will be varied, interesting and challenging, requiring creativity and responsiveness. The post holder will form part of a multifaceted and multifunctioning team responsible for providing a single point of contact service for all Facilities, Capital & Estates functions across the Trust. The CEF will provide a simple to understand, easy to access entry point for all facilities teams which will improve the experience for both our external customers and internal teams. The post holder will be responsible for receiving, understanding, and processing large amounts of varied queries and requests with competing demands and time scales using innovative and accessible digital systems to deliver a clear and efficient services for all customers. They will have responsibility for prioritizing and disseminating requests and using effective customer service focused communication skills to manage customer expectations. The post holder will contribute, share knowledge and good practice, and play an active role in making sure the service is innovative, on top of new trends and industry leading in the services the team deliver. This role will be key in supporting the implementation of a planned and reactive customer support service that will be at the heart of a successful multifunctional Facilities department. They will provide expertise in Customer support systems, flexing resource according to fluctuating demands and work collaboratively with Facilities teams to understand and predict demand for services.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

• Pay Enhancements - 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts