FM Helpdesk Advisor

NHS Property Services Ltd; Stockport; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

27 days annual leave + 8 days bank holiday

Flexible working policy

Training and development opportunities

SMART Pension contribution up to 6%

NHS retail discounts

Cycle to Work Scheme

Colleague Assistance Programme

Job summary

NHS Property Services Ltd in Stockport is seeking an FM Helpdesk Advisor for a 12-month FTC to provide critical support for facilities issues. You will be the first point of contact for NHSPS colleagues, handling requests, prioritising service issues, and collaborating with various teams to ensure swift resolutions. The position offers a hybrid work model with a supportive team environment and opportunities for professional development, including competitive leave and pension contributions.

Qualifications

• Proven experience in customer service with a passion for helping people.
• Strong organisation and time management skills to stay on top of a busy workload.
• Excellent communication skills and a proactive approach to following up on queries.
• Great attention to detail and ability to prioritise tasks effectively.

Responsibilities

• Handle calls, emails, and requests from NHSPS colleagues needing support.
• Log and triage service requests, ensuring prioritisation and correct routing.
• Monitor job progress and ensure service level agreements are met.
• Collaborate with engineers on job follow-ups and resolution.
• Provide updates to customers and manage workload effectively.

Skills

Customer service experience

Organisation skills

Time management

Communication skills

Attention to detail

Job description

NHS Property Services is dedicated to enabling excellent patient care by serving as a trusted property advisor to the NHS. We are committed to providing the best estate solutions, ensuring that our healthcare facilities are optimised for efficiency and effectiveness.

We have a fantastic opportunity for an FM Helpdesk Advisor to join our team. This role offers hybrid working, with one day per week in our Stockport office, usually on Wednesdays.

This is a 12 month FTC position, working shifts between 7am and 8pm, with some weekend work required. Additional office attendance may occasionally be needed for company events or meetings.

What you will do:

• Be the first point of contact - handle calls, emails, and website requests from NHSPS colleagues needing support with facilities issues.
• Log and triage service requests - make sure every job is correctly prioritised and sent to the right team.
• Keep things moving - chase updates, monitor job progress, and ensure SLAs are met.
• Work closely with our engineers and maintenance colleagues - follow up on jobs, elevate issues, and make sure everything gets resolved.
• Keep customers informed - provide updates and reassurance, aiming to resolve queries first time.
• Stay organised - manage your workload using our systems and keep everything up to date.

While you'll love it:

• You'll be part of a team that keeps NHS buildings safe, functional, and ready to deliver care.
• Every day is different - you'll solve problems, talk to people, and make a real difference.
• You'll work in a supportive, collaborative environment with opportunities to grow.
• We'll train you to understand different types of facilities issues, support with quotes and minor works, and help customers beyond just reactive fixes.

Who you are:

You're someone who thrives in a fast-paced, customer-focused environment and brings:

• Proven experience in customer service, with a passion for helping people
• Strong organisation and time management skills to stay on top of a busy workload
• Excellent communication skills and a proactive approach to following up on queries and investigating issues
• Great attention to detail and the ability to prioritise tasks effectively

What we can offer you:

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
• A Smarter Working Policy, empowering you to work flexibly according to your daily activities.
• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
• SMART Pension contribution into which the company will contribute up to 6%
• A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.
• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a passion…

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

Contact our Talent team at to find out more.