Facilities Coordinator

Jones Lang LaSalle Incorporated; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in real estate is seeking a Facilities Coordinator in Birmingham. This role focuses on enhancing workplace experiences through effective communication and exceptional service, coupled with responsibilities in facilities management and stakeholder collaboration. If you're passionate about delivering top-tier customer service and ensuring operational efficiency, apply now to join an empowering team dedicated to shaping a better future.

Qualifications

• Strong verbal and written communication skills.
• Experience in facilities/property management or related field.
• Professional efficiency with Microsoft Office and CAFM Systems.

Responsibilities

• First point of contact for all facilities related matters.
• Conduct daily site checks to ensure safe conditions.
• Co-ordinate vendors and ensure adherence to Health and Safety guidelines.

Skills

Communication skills

Stakeholder management

Organizational skills

Health and Safety knowledge

Problem-solving

Education

Experience in facilities/property management

Tools

Microsoft Office

CAFM Systems

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

As part of our FM team reporting into the Facilities Manager, we are looking to recruit a facilities co-ordinator whose focus will be on delivering exceptional workplace experience through face-to-face engagement, proactive communication, and exceptional customer service.

What your day will look like:

In this role you will be the first line ‘go-to-person’ for all facilities related matters and an integral part of the Workplace team. Your key responsibilities will be :

• The first point of contact for all client enquiries and facilities issues, tactfully and confidently setting expectations.
• Work in partnership with Facilities Floor Ambassadors to deliver an exceptional client experience.
• Ensure issues highlighted through routine site inspections or customer complaints are logged on the CAFM system and resolved in a timely manner.
• Conduct daily site walks to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately by raising facilities tickets.
• Be proactive in finding opportunities for improvement within the workspace.
• Ensure JLL CAFM system is checked daily and ensure all issues are completed within the defined Service Level Agreements (SLAs).
• Liaise and work collaboratively with colleagues (FM, Engineering, Cleaning & Front of House) and other vendors to support the functionality of the workspace.
• Monitor, rectify and report Health & Safety near hits and incidents.
• Co-ordinate vendors, ensuring all JLL H&S guidelines and processes are adhered to.
• Ensure prompt and accurate processing of purchase orders and invoice submissions on both JLL and Client financial management platforms.

Required Qualifications, Skills, and Experience

• Strong and excellent communication skills, both verbal and written.
• Solid stakeholder management and organisation skills.
• Experience facilities/property management, or a related field required.
• Professional efficiency with Microsoft Office and CAFM Systems.
• Sound knowledge of Health and Safety requirements within FM.

This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

#LI-JA1

Location:

On-site –Birmingham, GBR

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Coordinator

What this job involves

As part of our FM team reporting into the Facilities Manager, we are looking to recruit a facilities co-ordinator whose focus will be on delivering exceptional workplace experience through face-to-face engagement, proactive communication, and exceptional customer service.

What your day will look like:

In this role you will be the first line ‘go-to-person’ for all facilities related matters and an integral part of the Workplace team. Your key responsibilities will be :

• The first point of contact for all client enquiries and facilities issues, tactfully and confidently setting expectations.
• Work in partnership with Facilities Floor Ambassadors to deliver an exceptional client experience.
• Ensure issues highlighted through routine site inspections or customer complaints are logged on the CAFM system and resolved in a timely manner.
• Conduct daily site walks to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately by raising facilities tickets.
• Be proactive in finding opportunities for improvement within the workspace.
• Ensure JLL CAFM system is checked daily and ensure all issues are completed within the defined Service Level Agreements (SLAs).
• Liaise and work collaboratively with colleagues (FM, Engineering, Cleaning & Front of House) and other vendors to support the functionality of the workspace.
• Monitor, rectify and report Health & Safety near hits and incidents.
• Co-ordinate vendors, ensuring all JLL H&S guidelines and processes are adhered to.
• Ensure prompt and accurate processing of purchase orders and invoice submissions on both JLL and Client financial management platforms.

Required Qualifications, Skills, and Experience

• Strong and excellent communication skills, both verbal and written.
• Solid stakeholder management and organisation skills.
• Experience facilities/property management, or a related field required.
• Professional efficiency with Microsoft Office and CAFM Systems.
• Sound knowledge of Health and Safety requirements within FM.
• Experience in managing vendors.
• IOSH or IWFM qualifications desirable.

This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

#LI-JA1

Location:

On-site –Birmingham, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call + 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visitjll.com .