Facilities Assistant

Serco; Birmingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join Serco as a Facilities Assistant at Wyndley Leisure Centre, where you'll help create a safe and enjoyable environment for users. In this role, you'll be responsible for assisting with activities, providing excellent customer service, and ensuring high standards of facility maintenance. You'll receive competitive pay and great benefits, including free gym membership and development opportunities.

Benefits

Free gym membership

Discounted classes and facilities

Excellent development and training opportunities

6% employer matched pension contribution

21 days annual leave plus public holidays

Qualifications

• Excellent customer care skills are essential.
• Must demonstrate effective communication face to face.
• Health and Safety awareness within manual handling is essential.

Responsibilities

• Assist with setting up and down centre activities.
• Provide quality customer service to all users.
• Maintain cleaning standards and promote good relations.

Skills

Customer care

Communication skills

Health and Safety awareness

Job description

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Location:Wyndley Leisure Centre, B73 6EB

Working Hours: 12.5 hours per week covering late & weekend shifts

Salary:£12.60 per hour + Excellent benefits

Here at Birmingham Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit a Facilities Assistant to join the centre.

In the role of the Facilities Assistant you will assist the Duty Manager with setting up and setting down centre activities, provide quality customer service to all centre users, promote the sale of products and services within the centre, set up and set down activities inside centre and within centre grounds and set up and set down activities inside centre and within centre grounds.

In addition, the role will involve the below.

• To undertake the general duties, including:
• Dealing with general enquiries.
• Promoting good customer relations.
• Re-stock vending machines.
• Maintain cleaning standards.
• Assisting in marketing by ensuring that any promotional leaflets, brochures etc. are effectively displayed, and to assist in their production, as required.
• To follow all Health and Safety procedures whilst performing their duties.
• Maintain full product knowledge of the services available at the centre and advise customers accordingly.
• Adopt a pro-active approach to continuous service improvement.
• Supervise all customers to ensure the correct use of facility.
• Consistently and actively apply good housekeeping principles, such as turning off lights and equipment, when not in use, to contribute to our strategy to reduce utility consumption and carbon footprint.
• Monitor the centre’s facilities and report any defects to the Duty Manager
• Follow SSOW, manual handling and risk assessments for all set up tasks
• Such other related duties as from time to time may arise or be assigned by the Duty Manager.

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership for you and a family member across our fantastic leisure centres, this is the biggest leisure centre in Birmingham!

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

About You

The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Birmingham Leisure, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.

The Facilities Assistant must be able to demonstrate skills commensurate with the position in:

• Excellent customer care and communication skills, face to face.
• Be able to work effectively in stressful situations.
• Health and Safety awareness within a manual handling aspect- Essential
• Commitment to Continued Professional Development (CPD)

If you feel like you meet the above criteria and want to work in a challenging and varied role, please apply today.

Why Serco

Meaningful and vital work:Working within Leisure means that you’ll play a critical role in ensuring thatthe communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environmentto stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression.So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all theopportunity you need to evolve your career.

Great people: Our staff are dedicated to providingthe best possible service for our customers and we welcome thosewho take similar pride in their work.

What we offer

• Free membership at the Centre,plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS checks
• Excellent Development and Training Opportunitieswith our in-house Aquatic Training Academy
• 6% employer matched pension contribution
• 21days annual leave (Pro rata for part time) + Public Holidays

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.