Facilities Concierge — Front Desk Experience

JLL; West of England; On-site; GBP 23,000 - 29,000; Full time

Job summary

JLL in Bristol is seeking a Facilities Assistant to deliver an exceptional workplace experience at the front of house. You will coordinate bookings, support daily FM services, and act as a reliable go-to for occupants and visitors.

You will help audits, safety, supplier relationships, and maintenance tasks, ensuring compliance and a well-maintained environment across the site. This role offers proactive, service-focused support and a concierge-style approach.

Responsibilities

• This role is a predominately front of house role where you will ensure all visitors have an exceptional experience
• Coordinate car park and meeting room bookings, setups, hospitality, AV support, and minor space changes as required
• Support the Workplace Experience Manager (WEM) in overseeing day-to-day delivery of FM services as required for your location(s), ensuring service levels are consistently met and proactively raising any issues
• Support the WEM with gaining information required for quotes and other activities (e.g. capex planning), as required
• Ensure Planned Preventative Maintenance (PPM) activities are carried out onsite in accordance with schedules and escape any issues to WEM
• Manage subcontractors onsite in accordance with the Contractor Management Procedure
• Raise and track reactive maintenance tasks through the Helpdesk system; following up to ensure timely resolution
• Support with on-site audits and the closure of audit actions
• Maintain and regularly update site folders and compliance documentation
• Ensure any risks identified related to the location are raised to the WEM and captured on the risk register
• Manage mail and deliveries as required
• Build positive relationships with service providers and local client teams
• Act as local QSHE Champion for location(s). Ensure all accidents, incidents and hazard observations are reported and noticeboards are kept up-to-date with relevant information
• Coordinate communications to building users relating to FM activities and updates
• Be the visible and approachable "go-to" for all things workplace; embody a concierge-level service mindset
• Act on customer feedback about the workplace and services
• Conduct daily walkthroughs of the space to proactively identify issues or improvements
• Manage visitors and support with site inductions as required
• Conduct or support QSHE inspections as required, including Monthly Workplace Inspections

Job description

JLL in Bristol is seeking a Facilities Assistant to deliver an exceptional workplace experience at the front of house. You will coordinate bookings, support daily FM services, and act as a reliable go-to for occupants and visitors.

You will help audits, safety, supplier relationships, and maintenance tasks, ensuring compliance and a well-maintained environment across the site. This role offers proactive, service-focused support and a concierge-style approach.