Building Experience Coordinator

JLL; Birmingham; On-site; GBP 26,000 - 38,000; Full time

Job summary

JLL is seeking an experienced Facilities Building Coordinator to deliver exceptional facilities management and front-of-house services at Compton House in Birmingham. You will oversee CAFM-based maintenance, coordinate cleaners, security, and reception duties, while ensuring safety and compliance across sites.

The role combines facilities coordination with front-of-house responsibilities, including meeting room management, access control, and visitor handling, with a focus on delivering

Qualifications

• 3–5 years’ experience in integrated facilities management within commercial environments.
• Front-of-house/reception experience, ideally in corporate settings
• Excellent communication, customer service, and stakeholder management skills
• Proficient in MS Office, CAFM/CMMS systems, and Building Management Systems
• Strong organisational skills with ability to manage multiple priorities
• Knowledge of H&S regulations, risk assessments, and safe working procedures

Responsibilities

• Oversee Helpdesk scheduling, PPM, and reactive maintenance across all sites using CAFM systems (Corrigo).
• Manage mobile engineers, contractors, and service providers to ensure timely completion within SLAs. Conduct RAMS vetting, contractor sign-off, and quality assurance.
• Coordinate hard and soft services including cleaning, housekeeping, emergency call-outs, and small projects. Monitor vendor performance, manage purchase orders, and ensure compliance with agreed standards and schedules.
• Provide professional reception coverage (Mondays, Fridays, and absence cover). Greet visitors, manage telephone/email queries, administer badging and access control, arrange meeting rooms, coordinate taxis and parking, and maintain security sign-in records.
• Conduct daily site inspections and weekly compliance checks (fire safety, water hygiene, emergency lighting). Maintain documentation, ensure adherence to H&S regulations, and support emergency preparedness.

Skills

Communication skills

Customer service

Stakeholder management

Education

IOSH/NEBOSH qualification

Tools

MS Office

CAFM/CMMS systems

Building Management Systems

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

We are seeking an experienced Facilities Building Coordinator to deliver exceptional facilities management and customer service at Compton House, with operational oversight of Power Engineering Services and DRC sites. This role combines facilities coordination with front-of-house reception support (Mondays, Fridays, and cover for absences).

Key Responsibilities

Operational Oversight:

Oversee Helpdesk scheduling, PPM, and reactive maintenance across all sites using CAFM systems (Corrigo). Manage mobile engineers, contractors, and service providers to ensure timely completion within SLAs. Conduct RAMS vetting, contractor sign-off, and quality assurance.

Service Delivery:

Coordinate hard and soft services including cleaning, housekeeping, emergency call-outs, and small projects. Monitor vendor performance, manage purchase orders, and ensure compliance with agreed standards and schedules.

Reception & Front-of-House:

Provide professional reception coverage (Mondays, Fridays, and absence cover). Greet visitors, manage telephone/email queries, administer badging and access control, arrange meeting rooms, coordinate taxis and parking, and maintain security sign-in records.

Compliance & Safety:

Conduct daily site inspections and weekly compliance checks (fire safety, water hygiene, emergency lighting). Maintain documentation, ensure adherence to H&S regulations, and support emergency preparedness.

Essential Requirements

• 3–5 years’ experience in integrated facilities management within commercial environments
• Front-of-house/reception experience, ideally in corporate settings
• Excellent communication, customer service, and stakeholder management skills
• Proficient in MS Office, CAFM/CMMS systems, and Building Management Systems
• Strong organisational skills with ability to manage multiple priorities
• Knowledge of H&S regulations, risk assessments, and safe working procedures

Desirable:

IOSH/NEBOSH qualification, multi-site experience, understanding of M&E services.

Location:

On-site –Birmingham, GBR

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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