Facilities & Front Desk Coordinator

JLL; Birmingham; On-site; GBP 26,000 - 38,000; Full time

Job summary

JLL is seeking an experienced Facilities Building Coordinator to deliver exceptional facilities management and front-of-house services at Compton House in Birmingham. You will oversee CAFM-based maintenance, coordinate cleaners, security, and reception duties, while ensuring safety and compliance across sites.

The role combines facilities coordination with front-of-house responsibilities, including meeting room management, access control, and visitor handling, with a focus on delivering

Qualifications

• 3–5 years’ experience in integrated facilities management within commercial environments.
• Front-of-house/reception experience, ideally in corporate settings
• Excellent communication, customer service, and stakeholder management skills
• Proficient in MS Office, CAFM/CMMS systems, and Building Management Systems
• Strong organisational skills with ability to manage multiple priorities
• Knowledge of H&S regulations, risk assessments, and safe working procedures

Responsibilities

• Oversee Helpdesk scheduling, PPM, and reactive maintenance across all sites using CAFM systems (Corrigo).
• Manage mobile engineers, contractors, and service providers to ensure timely completion within SLAs. Conduct RAMS vetting, contractor sign-off, and quality assurance.
• Coordinate hard and soft services including cleaning, housekeeping, emergency call-outs, and small projects. Monitor vendor performance, manage purchase orders, and ensure compliance with agreed standards and schedules.
• Provide professional reception coverage (Mondays, Fridays, and absence cover). Greet visitors, manage telephone/email queries, administer badging and access control, arrange meeting rooms, coordinate taxis and parking, and maintain security sign-in records.
• Conduct daily site inspections and weekly compliance checks (fire safety, water hygiene, emergency lighting). Maintain documentation, ensure adherence to H&S regulations, and support emergency preparedness.

Skills

Communication skills

Customer service

Stakeholder management

Education

IOSH/NEBOSH qualification

Tools

MS Office

CAFM/CMMS systems

Building Management Systems

Job description

JLL is seeking an experienced Facilities Building Coordinator to deliver exceptional facilities management and front-of-house services at Compton House in Birmingham. You will oversee CAFM-based maintenance, coordinate cleaners, security, and reception duties, while ensuring safety and compliance across sites.

The role combines facilities coordination with front-of-house responsibilities, including meeting room management, access control, and visitor handling, with a focus on delivering