Facilities Assistant

NG Bailey; Greater London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading engineering services provider in Greater London is seeking a Facilities Assistant. This role involves providing comprehensive mail room services and supporting general maintenance activities, ensuring a high-quality service for clients and customers. Ideal candidates will possess strong IT skills, interpersonal abilities, and a flexible working approach. Benefits include generous holiday allowances, pension contributions, and private medical insurance, fostering both professional and personal development.

Benefits

25 Days Holiday + Bank Holidays

Pension with employer contribution

Personal Wellbeing and Volunteer Days

Private Medical Insurance

Life Assurance

Salary sacrifice car scheme

24/7 Employee Assistance Program

Flexible benefits including Gym Membership

Qualifications

• Strong IT skills, particularly with Excel and MS Word.
• Excellent communication abilities across all levels.
• Must demonstrate a flexible and professional demeanor.
• Ability to work under pressure with a problem-solving attitude.

Responsibilities

• Sort and distribute all mail accurately.
• Order and manage stationery effectively.
• Respond to building emergencies and report findings.
• Maintain cleanliness in internal store areas.
• Ensure building entrances remain clean and obstruction-free.
• Liaise with clients and supervise subcontractors.
• Report defects proactively to helpdesk.
• Support AV equipment and escalate issues as necessary.

Skills

IT literate

Excellent interpersonal skills

Flexible approach

Problem-solving

Tools

Excel

MS Word

Job description

Facilities Assistant

Hayes

£27,000 - £32,000

We are currently recruiting a Facilities Assistant to provide the full range of mail room services to fully meet the requirements of our client and their customers, giving an excellent, customer focused service.

The Facilities Assistant will also assist in general maintenance activities, meeting room set‑ups, porterage and security systems as well as covering reception break and absences when required. General maintenance tasks include replacing light bulbs, hanging a picture frame, changing canvas prints as required. Any issues or problematic will be escalated to our dedicates engineers.

The successful candidate will seek to develop an excellent relationship with, the client and customers based on a consistent and high‑quality service delivery.

Facilities Assistant Responsibilities

• Post Room - Accurately sort and distribute all incoming and outgoing internal and external mail, Frank outgoing mail with correct postal value and collect and deliver consignments as per company and client policy
• Stationary - Order, issue stationery as required, and manage stock control and clear rubbish bale and used toner as required
• Respond and act on any building emergency as required and report findings
• Keep all internal store areas clean and tidy and hazard free
• Ensure all building entrances are clean, tidy and obstruction free
• Liaison with the client representatives and customers as necessary, assisting with the supervision of sub‑contractors carrying out maintenance, repairs and project works
• Proactive reporting of defects to the helpdesk / local FM
• Pro-actively and reactively support AV equipment and escalate major issues where required

Facilities Assistant Requirements

• IT literate, particularly knowledge of Excel and MS Word and Apple systems and software
• Excellent interpersonal skills with the ability to communicate at all levels
• Flexible approach
• Courteous and professional at all times
• Able to problem solve and deliver under pressure

Benefits

We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes :

• 25 Days Holiday + Bank Holidays with an option to Buy / Sell additional days
• Pension with a leading provider and up to 8% employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Life Assurance
• Salary sacrifice car scheme (Hybrid / Electric Vehicle)
• Free 24 / 7 365 Employee Assistance Program to support mental health and well‑being (including counselling sessions and legal advice)
• Flexible benefits to choose from inc : Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.

Next Steps

As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward‑thinking approach allows us to work on fantastic ground‑breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.