Facilities Assistant

ISS Facilities Services; Brighton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading facilities management company is seeking a Facilities Assistant to provide operational, customer service, and administrative support across multiple office locations. The ideal candidate should have experience in reception and customer service, strong organisational skills, and be proficient in Microsoft Office. This position offers the chance to travel between locations for training and support, contributing to an outstanding experience for employees and visitors.

Qualifications

• Proven experience in reception or customer service in a busy environment.
• Experience in administrative or coordination roles is an advantage.
• Excellent verbal and written communication skills.

Responsibilities

• Provide day-to-day support to the Facilities Manager.
• Serve as the first point of contact for employees and visitors.
• Maintain workplace management systems with accurate data.

Skills

Customer Service Focus

Organisational Skills

Verbal Communication

Adaptability

Tools

Microsoft Office

Job description

Facilities Assistant

Contract: Professional Services, Production & Technology

Location: Manchester, M1 3BN

Hours of work: 37.5

Contract Type: Permanent

The role will primarily be based at Manchester Piccadilly, but the successful candidate must be open to travel to the other two sites for training and holiday cover (roughly 5–10 weeks per year). Travel will initially be more frequent to support learning about these locations.

This is a fantastic opportunity for someone from a reception, front-of-house, or customer service background who thrives in high-footfall environments and enjoys helping people.

Job Description

We are seeking a proactive and personable Facilities Assistant to support the smooth operation of our offices across Manchester Piccadilly, Manchester Dantzic, and Birchwood, Warrington. This role combines reception, customer service, and administrative support, ensuring an outstanding experience for employees and visitors.

Key Responsibilities

• Operational Support:
  • Provide day-to-day support to the Facilities Manager and office teams.
  • Maintain records, reports, and workplace documentation in line with policies.
  • Coordinate services such as cleaning, catering, and maintenance.
  • Travel to Birchwood, Warrington (parking onsite, public transport + shuttle bus available) and Manchester Dantzic (15-minute walk from Piccadilly) for training and holiday cover.
• Customer Service & Reception:
  • Serve as the first point of contact for employees, contractors, and visitors.
  • Deliver exceptional customer service in a fast-paced environment.
  • Assist with reception duties, administrative tasks, and ad hoc office support.
• Data Management & Reporting:
  • Maintain workplace management systems with accurate data.
  • Generate reports on office occupancy, usage, and service performance.
  • Assist with budget tracking, invoice processing, and expense reconciliation.
• Health, Safety & Compliance:
  • Support health and safety checks, audits, and reporting.
  • Assist with ESG initiatives, including waste management and sustainability programs.
  • Ensure compliance with relevant policies and procedures.
• Process Improvement:
  • Identify opportunities to streamline office processes and enhance efficiency.
  • Support the implementation of new systems or initiatives.

Professional and Personal Competencies/Qualifications

Qualifications & Experience:

• Proven experience in reception, front-of-house, or customer service, ideally in a busy office environment.
• Experience in administrative or co-ordination roles is an advantage.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Excellent organisational and multitasking skills.
• Strong verbal and written communication.
• Familiarity with health and safety procedures is a plus.

Key Competencies:

• Customer Service Focus: Enjoys engaging with people and delivering excellent service.
• Team Player: Works collaboratively and supports colleagues when needed.
• Adaptable: Able to travel and flex across multiple office locations.
• Organised: Manages multiple priorities efficiently.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]