Facilities Administrator - CAFM & Service Delivery Pro

EMCOR UK; Horsham; On-site; GBP 30,500 - 34,750; Full time

Benefits offered by this job

Holiday buy scheme

Maternity/Paternity policies

Refer a Friend £500

GEMS vouchers

Learning & Development

Flex benefits

Bike To Work

Volunteer days

Medicash health plan

Employee Assistance Programme

Job summary

EMCOR UK in Horsham is seeking a proactive Facilities Helpdesk Administrator to manage client requests, raise PPMs and Work Orders in our CAFM system, and help ensure KPIs are met.

You will coordinate with suppliers, handle invoices and orders, and maintain accurate records while delivering excellent customer service in a busy environment. This permanent role offers a supportive team and clear progression opportunities.

Qualifications

• Experience delivering excellent customer service in a client-facing environment.
• Ability to work in a busy, diverse environment with accuracy.
• Proficient in CAFM systems and MS Office suite.

Responsibilities

• Identify client requirements via telephone, portal, and email and raise Work Orders in a CAFM system.
• Progress tasks with colleagues and suppliers to meet SLAs.
• Record and respond to compliments and complaints.
• Produce quotations, chase approvals and issue Purchase Orders to subcontractors.
• Maintain CAFM work order records and ensure timely closure.
• Support invoicing and handle paperwork for the facilities team.
• Act as Fire warden and contribute to safety responsibilities.
• Liaise with internal teams and subcontractors to ensure timely, compliant service.

Skills

Customer service

CAFM System

MS Outlook

MS Word

MS Excel

MS PowerPoint

Organisational skills

Communication skills

Attention to detail

Problem solving

Tools

CAFM System

Job description

EMCOR UK in Horsham is seeking a proactive Facilities Helpdesk Administrator to manage client requests, raise PPMs and Work Orders in our CAFM system, and help ensure KPIs are met.

You will coordinate with suppliers, handle invoices and orders, and maintain accurate records while delivering excellent customer service in a busy environment. This permanent role offers a supportive team and clear progression opportunities.