Facilities And Maintenance Administrator

CBW Staffing Solutions; Basildon; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Overtime

Training & development

Career progression

Collaborative environment

Job summary

CBW Staffing Solutions is seeking a Facilities and Maintenance Administrator in Basildon, Essex, to join a busy facilities team. The role focuses on coordinating maintenance requests, scheduling works, and liaising with suppliers to ensure timely completion and accurate record-keeping.

The ideal candidate will have facilities management experience, strong organisational skills, and proficiency with CAFM and MS Office. Office-based, with standard hours and overtime available.

Qualifications

• Previous experience in facilities management, maintenance or Help Desk environment.
• Strong organisational and time-management skills.
• Experience using CAFM systems would be advantageous, trainings can be provided.
• Good working knowledge of Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• Strong problem-solving and critical-thinking abilities.
• Professional and customer-focused approach.
• Ability to work independently and within a team.
• Proactive attitude with ownership of tasks.

Responsibilities

• Receive, assess and process maintenance requests via telephone, email and client portals.
• Record work requests and updates within the CAFM system.
• Allocate jobs to trades and suppliers.
• Maintain detailed and accurate job notes throughout each work order.
• Coordinate appointments with clients, contractors and suppliers.
• Raise purchase orders or arrange permits or documentation.
• Obtain quotations from suppliers and update clients.
• Monitor progress and close out work orders in the CAFM system.
• Coordinate Handyman and Electrical PPM works and meet client schedules.
• Support Help Desk team as required.
• Cross-train within the department to cover all duties.

Skills

CAFM systems

MS Office

Organizational skills

Communication skills

Customer focus

Independent worker

Job description

Facilities and Maintenance Administrator - £30k - Basildon, Essex- Full Time Office Based

My client, a leading facilities and maintenance provider, is currently recruiting for an experienced Facilities and Maintenance Coordinator to join their team based in Basildon, Essex.

This is an excellent opportunity for an experienced coordinator with a background in facilities management, maintenance or Help Desk operations to join a busy and well-established team.

Reporting to the Help Desk Manager, the successful candidate will be responsible for coordinating maintenance requests from initial instruction through to completion, ensuring works are scheduled efficiently, suppliers are managed effectively and all records are maintained accurately.

Working Hours

Monday to Friday

8:30am - 5:00pm

Full-time

Office-based

Basildon, Essex

Overtime available

Key Responsibilities

• Receive, assess and process maintenance requests via telephone, email and client portals.
• Accurately record work requests and updates within the CAFM system.
• Allocate jobs to the appropriate trades and suppliers.
• Maintain detailed and accurate job notes throughout the lifecycle of each work order.
• Coordinate appointments with clients, contractors and suppliers.
• Raise purchase orders and arrange any required permits or documentation.
• Liaise with suppliers to obtain quotations, provide updates and chase outstanding works.
• Ensure quotations, job updates and relevant documentation are uploaded to the CAFM system and client portals.
• Monitor jobs through to completion and ensure work orders are accurately updated and closed.
• Coordinate Handyman and Electrical PPM works, ensuring client requirements and schedules are met.
• Provide additional support to the Help Desk team when required.
• Work collaboratively with colleagues and participate in cross-training across the department.

Experience & Qualifications

• Previous experience within a facilities management, maintenance or Help Desk environment.
• Strong organisational and time-management skills, with the ability to manage multiple priorities.
• Experience using CAFM systems would be advantageous, although training can be provided.
• Good working knowledge of Microsoft Office, including Word, Excel and Outlook.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical-thinking abilities.
• A professional and customer-focused approach.
• Ability to work independently while also contributing effectively within a team.
• Proactive attitude with the ability to take ownership of tasks and see them through to completion.

Benefits

• Salary of £30,000 per annum.
• Overtime available.
• Training and development opportunities.
• Opportunity to progress within a leading facilities and maintenance organisation.
• Supportive and collaborative working environment.