Helpdesk Coordinator: CAFM & Service Delivery

CBRE Group, Inc.; Nottingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

CBRE Group, Inc. in Nottingham is seeking a Helpdesk Coordinator to deliver exceptional customer service and business support, contributing to the ongoing growth and success of the facility.

You will manage the CAFM system on site as a key user, handle reactive requests, prioritise tasks with engineers, and maintain open communication with the Facilities Team and clients to ensure high service standards. The role emphasises accuracy, organisation and responsiveness, including data entry,

Qualifications

• Provide exceptional customer service and business support.

Responsibilities

• Answer calls/email for the business in a timely fashion.
• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
• Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s).
• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
• Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba).
• Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

Job description

CBRE Group, Inc. in Nottingham is seeking a Helpdesk Coordinator to deliver exceptional customer service and business support, contributing to the ongoing growth and success of the facility.

You will manage the CAFM system on site as a key user, handle reactive requests, prioritise tasks with engineers, and maintain open communication with the Facilities Team and clients to ensure high service standards. The role emphasises accuracy, organisation and responsiveness, including data entry,