Helpdesk Administrator

CBRE Group, Inc.; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

CBRE Group, Inc. is seeking a Helpdesk Administrator to join their team in Leeds. The role involves managing the CAFM system, answering calls and emails, and ensuring proper communication between the Facilities Team and users.

The ideal candidate will be organised, detail-oriented, and possess strong Microsoft knowledge. This position offers a hybrid work model once trained, providing flexibility for the successful applicant.

Qualifications

• Organised & can work in a structured way.
• Strong knowledge of Microsoft applications.
• Attention to detail is essential.

Responsibilities

• Manage CAFM system and ensure accurate reporting.
• Answer calls and emails promptly for business needs.
• Liaise with teams to maintain service quality.

Skills

Organised & can work in a structured way

Strong Microsoft knowledge

Attention to detail

Tools

CAFM system

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

We are recruiting a Helpdesk Administrator to join our growing team in Leeds!

The Role

• Manage CAFM system as key user on site including PPM records, reactives and reporting.
• Answer calls/email for the business in a timely fashion.
• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
• Ensure communication is maintained throughout reactive job life between Facilities Team and end user.
• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
• Alongside Contract Support assist with the monthly customer report.
• Provide comprehensive reports relating to all jobs raised through the CAFM system.
• Logging hazards & customer feedback on the QHSE Management Portal.

Details

• Monday - Friday
• 8am - 5pm
• Hybrid once trained

Experience / Qualifications

• Organised & can work in a structured way.
• Strong Microsoft knowledge.
• Attention to detail.
• FM knowledge advantageous.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.