F&B Team Leader: Service Excellence & Training

National Trust; Reading; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Free entry to NT places

Season ticket loan

EV car lease

Work discounts

Holiday allowance

Flexible working

Employee assistance

Free parking

Job summary

The National Trust is seeking a Food and Beverage Team Leader for Basildon Park, Reading. You’ll lead front-of-house teams in a busy cafe, ensuring consistent, high-quality service and accurate displays of food and drink.

You'll supervise induction and training, support colleagues, and work with the kitchen when needed. The role offers full-time hours, a generous benefits package and opportunities for professional development.

Qualifications

• Focused on giving great service to everyone you meet.
• A team player, but also happy to work on your own initiative.
• Well-organised and adaptable.
• Ability to lead, support and develop a team.
• Confident dealing with a variety of situations including complaints.
• Willing to learn new skills.

Responsibilities

• Front of house: serve food and drink and provide great service to customers.
• Supervise induction and training of colleagues to build a strong team.
• Ensure displays and signs are accurate and present food well; assist kitchen when needed.
• Lead day-to-day activities, supporting the team to deliver a memorable visit.

Skills

Team leadership

Customer service

Adaptability

Organisation

Conflict handling

Job description

The National Trust is seeking a Food and Beverage Team Leader for Basildon Park, Reading. You’ll lead front-of-house teams in a busy cafe, ensuring consistent, high-quality service and accurate displays of food and drink.

You'll supervise induction and training, support colleagues, and work with the kitchen when needed. The role offers full-time hours, a generous benefits package and opportunities for professional development.