Food & Beverage Team Leader - Reading

National Trust; Reading; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension up to 10%

Free National Trust entry

Rental deposit loan

Season ticket loan

EV car lease

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust cafe in Reading is seeking a Team Leader to supervise and inspire a busy front-of-house team. You'll ensure great service to every visitor, manage displays and signs, and assist in food preparation when needed.

You'll lead induction and ongoing training, support colleagues' development, and participate in a friendly, inclusive workplace with mentoring and opportunities for professional growth.

Qualifications

• Front-of-house experience in busy service environments.
• Strong communication and customer service skills.
• Ability to supervise, train and develop team members.
• Attention to detail for displays and signs, allergen awareness.

Responsibilities

• Lead day-to-day front-of-house operations and sign displays.
• Supervise induction and training of colleagues.
• Support kitchen team with food prep when needed.
• Deliver outstanding service and handle customer queries.

Skills

Customer service

Team leadership

Front-of-house

Adaptability

Attention to detail

Food safety

Job description

As a Team Leader, you'll be giving day-to-day support to your team, to make sure they're consistently giving great service to everyone who comes to the caf . This is a busy, lively place to work, so you'll need to be adaptable. Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive 'can-do' attitude and your desire to provide an outstanding service. Using your excellent eye for detail, you'll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food. You'll also be supervising the induction and training of colleagues, to help build a team that's dedicated to great service and to giving people a day to remember. We'll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• ability to lead, support and develop a team
• confident dealing with a variety of situations including complaints
• willing to learn new skills.

The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us.

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.