F&B Team Leader: Lead Service, Upsell & Guest Delight

Away-Resorts; Dundee; On-site; GBP 37,394,000 - 42,706,000; Full time

Benefits offered by this job

Discounts on Away Resorts Holidays

On Park Discounts

Awards and Recognition

Job summary

Away Resorts at Piperdam Leisure Resort in Dundee is seeking an experienced F&B team leader to drive guest service in our busy bars and restaurants. You will inspire, coach and manage a team of F&B assistants, ensuring smooth service, high standards and strong guest satisfaction.

The role requires evenings and weekend work on a fixed-term contract, with training on site and opportunities for progression within Away Resorts. Benefit from a supportive team and a dynamic holiday park environment.

Qualifications

• Experience in fast-paced F&B environments.
• Experience in driving revenue growth.
• Strong problem-solving and guest-service skills.
• Level 2 hygiene certificate preferred, on-site training available.

Responsibilities

• Lead by example and motivate a team of F&B assistants to deliver excellent service in a busy bar and restaurant.
• Manage rotas to ensure adequate cover at all times.
• Identify and share best practice with the team and upsell effectively.
• Help control margins by coordinating with FOH and kitchen teams on stock, wastage and costs.
• Handle customer complaints and manage performance within your team.
• Build a motivated team that delivers delight even during peak times.

Skills

Team leadership

Customer service

Revenue generation

Problem solving

Hygiene certificate

Education

Level 2 Hygiene Certificate

Job description

Away Resorts at Piperdam Leisure Resort in Dundee is seeking an experienced F&B team leader to drive guest service in our busy bars and restaurants. You will inspire, coach and manage a team of F&B assistants, ensuring smooth service, high standards and strong guest satisfaction.

The role requires evenings and weekend work on a fixed-term contract, with training on site and opportunities for progression within Away Resorts. Benefit from a supportive team and a dynamic holiday park environment.