F&B & Retail Complex Manager – Lead Guest Experience

Parkdean Resorts UK Limited; United Kingdom; Remote; GBP 42,000 - 58,000; Full time

Benefits offered by this job

Employee Assistance Programme (24/7)

Staff discounts on holidays (50%)

Friends & family discount (25%)

Team member discount (30%)

Brand discounts (Hello Fresh, gym)”

Job summary

Parkdean Resorts UK Limited is seeking a proactive Complex Manager to lead all food, beverage, and retail operations at West Bay Holiday Park in Dorset. You will drive revenue, manage budgets, maintain safety standards, and develop high-performing teams in a fast-paced park environment.

The role demands strong leadership, commercial acumen, and the ability to deliver exceptional guest experiences across multiple outlets.

Qualifications

• Proven experience leading large teams in a high-volume food & beverage environment.
• Strong commercial acumen, with confidence in managing budgets, margins, and KPIs.
• Experience recruiting, training, and developing people while fostering a positive and inclusive culture.
• The ability to lead effectively in a fast-paced, high-pressure setting.
• Excellent organisational, communication, and leadership skills.
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
• A Personal Licence, SIA licence, and Food Hygiene Level 3 - or the willingness to obtain them with our full training and support.

Responsibilities

• Leading, managing, and developing all food, beverage, and retail teams, creating a high-performance, guest-focused culture.
• Achieving budgets and margins across all outlets through strong stock control, payroll management, cash handling, and cost controls.
• Completing stock takes, line checks, audits, and reporting on results — taking corrective action when needed.
• Driving exceptional guest experiences by embedding service quality, consistency, and operational excellence.
• Recruiting, inspiring, training, and retaining high-performing teams.
• Identifying opportunities to grow revenue and increase profitability across all F&B streams.
• Holding regular 1:1s and structured team meetings to support team performance and development.
• Acting as Duty Manager in the absence of the General Manager and contributing to the wider park leadership team.
• Ensuring full compliance with Health & Safety, food safety, licensing, and safeguarding policies.

Job description

Parkdean Resorts UK Limited is seeking a proactive Complex Manager to lead all food, beverage, and retail operations at West Bay Holiday Park in Dorset. You will drive revenue, manage budgets, maintain safety standards, and develop high-performing teams in a fast-paced park environment.

The role demands strong leadership, commercial acumen, and the ability to deliver exceptional guest experiences across multiple outlets.