F&B Supervisor — Lead Team, Deliver Great Guest Service

Parkdean Resorts; Cartmel Fell; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Training & development

Employee Assistance Programme

Staff discount 50%

Friends & family discount 25%

Team member discount 30%

Partner brand discounts

Job summary

Parkdean Resorts is seeking a confident Food & Beverage Supervisor to lead busy complex operations across our UK parks. You will deliver great guest experiences, support teams, and help run shifts when the Complex Manager is absent.

You’ll supervise a team, manage cash handling, and work with kitchen teams to meet spec and portion controls. Training and development opportunities are available alongside a supportive benefits package.

Qualifications

• Experience supervising a team in food & beverage.
• Guest-focused mindset with a passion for service.
• Experience handling cash and financial controls.
• Comfortable in a fast-paced, high-pressure setting.
• Flexibility to work evenings, weekends and bank holidays.
• Food Hygiene Level 2 is preferred or training provided.

Responsibilities

• Ensure the complex is presented to high standards and compliant with food safety policies.
• Welcome guests warmly and meet their needs throughout their visit.
• Assist the Complex Manager with labour planning and wage cost control.
• Accurately place and manage food and beverage orders using systems.
• Manage till operations and cash handling procedures.
• Monitor stock levels to minimise waste and hit gross profit targets.
• Support recruitment, induction, and training of team members.
• Work closely with kitchen teams to ensure portion control and spec conformance.
• Handle customer complaints professionally to secure positive outcomes.
• Ensure compliance with food safety, health & safety, and financial controls.
• Run shifts during the Complex Manager’s absence to maintain operations.
• Deliver any additional tasks requested by the General/Complex Manager.

Skills

Team leadership

Customer service

Cash handling

Food safety awareness

Education

Food Hygiene Level 2

Tools

POS system

Ordering systems

Job description

Parkdean Resorts is seeking a confident Food & Beverage Supervisor to lead busy complex operations across our UK parks. You will deliver great guest experiences, support teams, and help run shifts when the Complex Manager is absent.

You’ll supervise a team, manage cash handling, and work with kitchen teams to meet spec and portion controls. Training and development opportunities are available alongside a supportive benefits package.