Eyewear Experience Specialist: Customer Care & Frame Fitting

Vision Express; Buckingham; Hybrid; GBP 17,000 - 26,000; Full time

Benefits offered by this job

Frame allowance

Holiday + buy/sell options

Family & friends discounts

Free eye tests

Wellbeing support

OneSight Foundation

Job summary

Vision Express is seeking a Retail Optical Assistant to deliver confident customer service and guidance on premium eyewear. You will learn frame adjustments, fittings, and minor repairs while supporting eye tests with up-to-date optical tech in a busy store environment.

The role emphasizes friendly communication, product recommendations, and being a proactive team member. Vision Express offers strong employee benefits and opportunities within a global eyewear group.

Qualifications

• Confidently engage with customers and recommend products.
• Interest in eyewear, style, and use of digital tools.
• Positive, proactive team player with a can-do attitude.

Responsibilities

• Deliver personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and perform minor repairs.
• Support pre-screening eye tests using latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Eyewear knowledge

Digital tools

Team player

Job description

Vision Express is seeking a Retail Optical Assistant to deliver confident customer service and guidance on premium eyewear. You will learn frame adjustments, fittings, and minor repairs while supporting eye tests with up-to-date optical tech in a busy store environment.

The role emphasizes friendly communication, product recommendations, and being a proactive team member. Vision Express offers strong employee benefits and opportunities within a global eyewear group.