Eyewear & Hearing Care Specialist

M&S Opticians; Pudsey; On-site; GBP 22,000 - 32,000; Full time

Job summary

M&S Opticians in Pudsey is seeking an Optical Advisor to deliver high-quality eye and hearing care services, promote offerings in-store, and provide exceptional customer service while optimising sales opportunities. You will assist customers in selecting frames and lenses, perform basic adjustments, manage stock, and maintain accurate records within a fast-paced retail environment.

Strong retail experience and excellent communication are essential; optical or healthcare background is a plus but

Qualifications

• Strong background in retail, customer service, or sales.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organisational abilities.
• Ability to multitask and thrive in a fast-paced setting.
• Commercial awareness and ability to maximise sales opportunities.
• Previous optical or healthcare experience preferred but not required.

Responsibilities

• Promote optical and hearing services within the store to drive appointments.
• Maintain accurate customer records and manage stock levels.
• Provide outstanding customer service and handle enquiries professionally.
• Assist patients in selecting frames and lenses suited to their needs and lifestyle.
• Perform basic adjustments and repairs.
• Schedule and confirm patient appointments.
• Support the fitting and dispensing of contact lenses.
• Conduct preliminary pre-tests and measurements.
• Work towards achieving store sales targets.
• Support marketing initiatives and special events.

Skills

Retail background

Customer service

Communication skills

Detail-oriented

Multitasking

Sales opportunity awareness

Job description

M&S Opticians in Pudsey is seeking an Optical Advisor to deliver high-quality eye and hearing care services, promote offerings in-store, and provide exceptional customer service while optimising sales opportunities. You will assist customers in selecting frames and lenses, perform basic adjustments, manage stock, and maintain accurate records within a fast-paced retail environment.

Strong retail experience and excellent communication are essential; optical or healthcare background is a plus but