Eyewear Experience Specialist

Vision Express; Peterborough; On-site; GBP 20,000 - 32,000; Full time

Benefits offered by this job

Frames allowance

33 days holiday

Discounts for family and friends

Free eye tests

Wellbeing support

OneSight Foundation support

Job summary

Vision Express is seeking a Retail Optical Assistant to deliver personalised customer service and expert product advice in premium eyewear. You will learn frame adjustments, fittings, and minor repairs while supporting pre-screening eye tests with cutting-edge optical tech.

The role also covers essential store admin duties and a strong focus on customer satisfaction. Join a global EssilorLuxottica group brand with extensive in-store training, clear career development, and opportunities to

Qualifications

• Confidently engage with customers and recommend products.
• Passionate about eyewear, style, and digital tools.
• Strong communicator who listens and understands customer needs.
• Positive team player with a can-do attitude.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Communication

Team player

Digital tools

Job description

Vision Express is seeking a Retail Optical Assistant to deliver personalised customer service and expert product advice in premium eyewear. You will learn frame adjustments, fittings, and minor repairs while supporting pre-screening eye tests with cutting-edge optical tech.

The role also covers essential store admin duties and a strong focus on customer satisfaction. Join a global EssilorLuxottica group brand with extensive in-store training, clear career development, and opportunities to