Eyewear Concierge & Optical Tech Assistant

VISION EXPRESS; High Wycombe; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Frames allowance

Holiday entitlement

Staff discounts

Free eye tests

Wellbeing support

OneSight Foundation

Job summary

Vision Express, part of the EssilorLuxottica group, is hiring an Optical Assistant to deliver personalised customer service, advise on products, adjust frames, assist with fittings and support eye tests using advanced optical tech.

The role focuses on helping customers choose premium eyewear, learning new tools, and contributing to a smooth store operation. Join a leading national optical retailer with strong career development opportunities.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear and fashion, comfortable with digital tools.
• Strong communicator who listens and understands customer needs.
• Team player with a can-do attitude.

Responsibilities

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Skills

Customer service

Eyewear knowledge

Digital tools

Tools

POS systems

Job description

Vision Express, part of the EssilorLuxottica group, is hiring an Optical Assistant to deliver personalised customer service, advise on products, adjust frames, assist with fittings and support eye tests using advanced optical tech.

The role focuses on helping customers choose premium eyewear, learning new tools, and contributing to a smooth store operation. Join a leading national optical retailer with strong career development opportunities.