Eyewear Concierge & Customer Care Specialist

Boots UK; Tavistock; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discounts

Career development

Enhanced leave pay

Flexible benefits

Counselling support

Job summary

Boots Opticians is seeking a Retail Assistant to join our Tavistock store team. You will greet customers, listen to their needs and help them find the right eyewear solution, from frames to eye-care services, while being the first and last point of contact in the customer journey.

Based in store, you will support with dispensing glasses and lenses, assist with eye-tests pre-screening, and contribute to aftercare and admin tasks, ensuring high standards on the shop floor.

Qualifications

• Passion for customer care
• Desire to learn

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

Skills

Customer care

Desire to learn

Retail experience

Job description

Boots Opticians is seeking a Retail Assistant to join our Tavistock store team. You will greet customers, listen to their needs and help them find the right eyewear solution, from frames to eye-care services, while being the first and last point of contact in the customer journey.

Based in store, you will support with dispensing glasses and lenses, assist with eye-tests pre-screening, and contribute to aftercare and admin tasks, ensuring high standards on the shop floor.