Eyewear Concierge & Customer Care Associate

The Boots Company PLC; Guildford; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary bonus

Employee discounts

Career development

Parental leave benefits

Flexible benefits

Counselling support

Job summary

The Boots Opticians in Guildford is seeking a Retail Assistant to be the friendly first and last point of contact for customers on the shop floor, helping them find the right eyewear solution and supporting eye tests through pre-screening activities.

You will participate in Boots' Step Into Optics training, handle dispensing of glasses and contact lenses, provide aftercare, and keep the shop floor standards high.

Qualifications

• Passion for customer care
• Desire to learn

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

Skills

Customer service

Willingness to learn

Job description

The Boots Opticians in Guildford is seeking a Retail Assistant to be the friendly first and last point of contact for customers on the shop floor, helping them find the right eyewear solution and supporting eye tests through pre-screening activities.

You will participate in Boots' Step Into Optics training, handle dispensing of glasses and contact lenses, provide aftercare, and keep the shop floor standards high.