Eyewear Consultant & Customer Care Specialist

Boots UK; Worcester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary bonus

Employee discounts

Career development

Enhanced parental leave pay

Flexible benefits

Employee assistance program

Job summary

Boots Opticians in the United Kingdom is seeking a Retail Assistant to join our store team. You will be the first and last point of contact for customers, helping them choose eyewear and services while building strong relationships on the shop floor.

You will participate in Boots’ industry-leading training programme and grow knowledge through practical on-the-job experience, with opportunities for career development and a supportive team environment.

Qualifications

• Passion for customer care and helping customers
• Desire to learn and develop product knowledge
• Experience in retail or clinical environments is a plus

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses
• Assisting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks related to dispensing prescriptions
• Maintaining shop floor standards

Skills

Customer service

Learning mindset

Communication skills

Team player

Job description

Boots Opticians in the United Kingdom is seeking a Retail Assistant to join our store team. You will be the first and last point of contact for customers, helping them choose eyewear and services while building strong relationships on the shop floor.

You will participate in Boots’ industry-leading training programme and grow knowledge through practical on-the-job experience, with opportunities for career development and a supportive team environment.