Eyewear Concierge & Customer Care Specialist

Boots; Greater London; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you &

Career development opportunities (Clin

Enhanced parental leave pay & gift

Flexible benefits scheme

Telus Health 24/7 counselling

Job summary

Boots Opticians is seeking a motivated Retail Assistant to join our store team. You will welcome customers, listen to their needs and help them find the right eyewear or service.

You will gain knowledge through our Step Into Optics training programme, combining workshop and on-the-job learning. You’ll be involved in dispensing, pre-screening activities, eye-tests support, aftercare, and maintaining shop floor standards.

Qualifications

• Passion for customer care.
• Desire to learn.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Customer care

Desire to learn

Team player

Job description

Boots Opticians is seeking a motivated Retail Assistant to join our store team. You will welcome customers, listen to their needs and help them find the right eyewear or service.

You will gain knowledge through our Step Into Optics training programme, combining workshop and on-the-job learning. You’ll be involved in dispensing, pre-screening activities, eye-tests support, aftercare, and maintaining shop floor standards.