Eyewear Concierge & Customer Care Specialist

Boots; Nottingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Generous employee discounts for you

Flexible benefits scheme

Annual bonus (discretionary)

Job summary

Boots Opticians is seeking a Retail Assistant to be the friendly face customers rely on on the shop floor. You will greet customers, listen to their needs, and help them select eyewear solutions while supporting with pre-screening activities for eye tests and aftercare services.

The role offers growth through Boots’ industry-leading Step Into Optics training programme. You will work in-store, building strong relationships and contributing to daily operations, with a focus on delivering

Qualifications

• Passion for customer care.
• Desire to learn.
• Excellent communication skills.
• Team player and flexible.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Assisting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks related to dispensing prescriptions.
• Maintaining shop floor standards.

Job description

Boots Opticians is seeking a Retail Assistant to be the friendly face customers rely on on the shop floor. You will greet customers, listen to their needs, and help them select eyewear solutions while supporting with pre-screening activities for eye tests and aftercare services.

The role offers growth through Boots’ industry-leading Step Into Optics training programme. You will work in-store, building strong relationships and contributing to daily operations, with a focus on delivering