Eyewear Concierge & Customer Care Associate

Boots; Bicester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Employee discounts for you and a 2nd</

Flexible benefits scheme including ...

Job summary

Boots Opticians is seeking a Retail Assistant to be the first point of contact in-store, helping customers choose eyewear and services. You will engage with customers on the shop floor, participate in pre-screening activities for eye-tests, and support the team with dispensing and aftercare tasks.

You will train through our Step Into Optics programme, gain practical on-the-job experience, and enjoy benefits including a discretionary quarterly bonus and generous employee discounts.

Qualifications

• Passion for customer care and helping customers find the right eyewear solution.
• Desire to learn and develop through Boots Opticians training programme.
• Descretionary quarterly bonus and employee discounts are available.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Passion for customer care

Desire to learn

Discretionary bonus awareness

Customer-facing communication

Job description

Boots Opticians is seeking a Retail Assistant to be the first point of contact in-store, helping customers choose eyewear and services. You will engage with customers on the shop floor, participate in pre-screening activities for eye-tests, and support the team with dispensing and aftercare tasks.

You will train through our Step Into Optics programme, gain practical on-the-job experience, and enjoy benefits including a discretionary quarterly bonus and generous employee discounts.