Eyewear Consultant: Customer Experience Specialist

Boots; Folkestone; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you &

Generous employee discounts for you an

Job summary

Boots Opticians is hiring a Retail Assistant to be the friendly face customers rely on on the shop floor. You’ll greet customers, understand their needs, help them choose eyewear, and support pre-screening activities for eye tests. The role includes training through the Step Into Optics programme and ongoing development.

You’ll also be involved in dispensing, repairs, aftercare, and keeping the shop floor up to standard, with opportunities to progress within Boots’ optics division.

Qualifications

• Passion for customer care.
• Desire to learn.
• Worked in a retail or clinical environment.

Responsibilities

• Be the first and last point of contact for customers in store.
• Greet customers and help them find the right product or service.
• Assist with eye-tests and pre-screening activities.
• Provide aftercare support including repairs and adjustments.
• Complete dispensing prescriptions and maintain shop floor standards.

Skills

Customer care

Desire to learn

Job description

Boots Opticians is hiring a Retail Assistant to be the friendly face customers rely on on the shop floor. You’ll greet customers, understand their needs, help them choose eyewear, and support pre-screening activities for eye tests. The role includes training through the Step Into Optics programme and ongoing development.

You’ll also be involved in dispensing, repairs, aftercare, and keeping the shop floor up to standard, with opportunities to progress within Boots’ optics division.