Eyewear Concierge & Customer Care (Bonus Eligible)

Boots; St Andrews; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you

Clinical and Non-Clinical Career dev.

Enhanced leave pay and gift card for a

Flexible benefits scheme

24/7 counselling through TELUS Health

Job summary

Boots Opticians is seeking a Retail Assistant to be the first and last point of contact for customers on the shop floor. You will help customers choose eyewear, support pre-screening activities, and assist with eye-tests while delivering exceptional service in a fast-paced store environment.

You will develop knowledge through Boots' Step Into Optics training programme, combining workshop learning with practical on-the-job experience to grow within the team.

Qualifications

• Passion for customer care.
• Desire to learn.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Customer care

Willingness to learn

Job description

Boots Opticians is seeking a Retail Assistant to be the first and last point of contact for customers on the shop floor. You will help customers choose eyewear, support pre-screening activities, and assist with eye-tests while delivering exceptional service in a fast-paced store environment.

You will develop knowledge through Boots' Step Into Optics training programme, combining workshop learning with practical on-the-job experience to grow within the team.