Eyewear Concierge & Customer Experience

Boots UK; Crewe; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you

Clinical and Non-Clinical Career dev

Enhanced parental leave pay

Flexible benefits scheme

Employee Assistance Programme

Job summary

Boots Opticians in Crewe is seeking a friendly Retail Assistant to be the first and last point of contact for customers on the shop floor, helping them choose eyewear and services. You’ll play a key role in delivering a positive in-store experience and supporting eye-care needs.

Join our industry-leading Step Into Optics training, gain practical experience, and develop your knowledge while contributing to a high-street store that values customer care and team collaboration.

Qualifications

• Passion for customer care.
• Desire to learn.
• Experience in retail or clinical environments is a plus.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Customer service

Learning mindset

Retail experience

Job description

Boots Opticians in Crewe is seeking a friendly Retail Assistant to be the first and last point of contact for customers on the shop floor, helping them choose eyewear and services. You’ll play a key role in delivering a positive in-store experience and supporting eye-care needs.

Join our industry-leading Step Into Optics training, gain practical experience, and develop your knowledge while contributing to a high-street store that values customer care and team collaboration.