Eye-Wear Advisor & Customer Experience Pro

BOOTS; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned opticians service is seeking an Optical Consultant in the City of London. In this role, you will engage with customers to understand their needs and guide them through the selection of eyewear solutions. You'll have access to a comprehensive training program to enhance your skills while contributing to customer satisfaction. Ideal candidates have a passion for customer care and a desire to learn in a supportive environment, with flexible benefits available.

Benefits

Boots Retirement Savings Plan

Discretionary quarterly bonus

Generous employee discounts

Clinical and Non-Clinical Career development opportunities

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

24/7 counselling and support

Qualifications

• Passion for customer care is essential.
• Willingness to learn and develop personally.

Responsibilities

• Build great relationships with customers.
• Order and dispense glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide aftercare support through repairs and adjustments.
• Maintain shop floor standards.

Skills

Customer care

Enthusiasm for learning

Job description

A renowned opticians service is seeking an Optical Consultant in the City of London. In this role, you will engage with customers to understand their needs and guide them through the selection of eyewear solutions. You'll have access to a comprehensive training program to enhance your skills while contributing to customer satisfaction. Ideal candidates have a passion for customer care and a desire to learn in a supportive environment, with flexible benefits available.