Senior Optical Sales Lead – Eyewear & Care Expert

M&S Opticians; England; On-site; GBP 26,000 - 34,000; Full time

Job summary

M&S Opticians in the United Kingdom is seeking a Senior Sales Advisor to deliver high-quality eye and hearing care services while promoting our offerings in-store. You will optimise sales opportunities, train and support the team, maintain customer records, manage stock, and ensure a seamless customer experience.

With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, delivering value to customers.

Qualifications

• Experience in retail or consumer services is required.
• Excellent communication and interpersonal skills.
• Ability to coach and develop a team in a sales environment.

Responsibilities

• Lead by example in promoting optical and hearing services to drive appointments.
• Maintain accurate customer records and manage stock levels.
• Provide outstanding customer service and handle enquiries professionally.
• Assist patients in selecting frames and lenses suited to their needs.
• Perform adjustments and repairs to frames and lenses.
• Schedule and confirm patient appointments.
• Support fitting and dispensing of contact lenses.
• Conduct preliminary pre-tests and measurements.
• Support management in achieving store sales targets.
• Support marketing initiatives and events.
• Coach and train the team to meet targets.

Skills

Retail experience

Customer service

Communication skills

Sales ability

Coaching training

Job description

M&S Opticians in the United Kingdom is seeking a Senior Sales Advisor to deliver high-quality eye and hearing care services while promoting our offerings in-store. You will optimise sales opportunities, train and support the team, maintain customer records, manage stock, and ensure a seamless customer experience.

With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, delivering value to customers.