External Sales Support Specialist - Order Processing

A.C. Entertainment Technologies Ltd.; Leeds; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

A.C. Entertainment Technologies Ltd. in Leeds is seeking an organized External Sales Support Administrator to join our northern team.

You will help keep the External Sales department running smoothly, processing orders, managing paperwork and serving as a first point of contact for customers and suppliers. The role involves handling quotes, purchase orders, proforma invoices, stock forecasting, and CRM updates, with opportunities to progress into a sales role.

Qualifications

• Previous experience in sales support, sales administration or customer service.
• Excellent attention to detail and a methodical approach to processing orders and data.
• Confident, professional telephone and email manner.
• Strong organisational skills with the ability to juggle multiple inboxes and priorities.
• Team player with pride in getting things right first time.
• Experience in the entertainment technology, AV, events or wider distribution sector would be a bonus, but isn't essential.

Responsibilities

• Process and check sales paperwork from quote through to dispatch, including raising purchase orders, generating quotes and proforma invoices and sending orders for picking.
• Be the friendly, professional first point of contact on phone and email for customers and suppliers and route inquiries.
• Welcome visitors to the building, sign them in and notify the team of arrivals.
• Process daily dropship orders and check order dates for forecasting and stock allocation.
• Handle requests for credits, returns, stock transfers between warehouses, new part codes and manufacturing orders.
• Support Accounts with new cash and credit accounts, credit checks and payment links.
• Manage finance jobs from enquiry to invoice, liaising between the finance provider and sales team.
• Keep rigging certification records up to date and send them to customers.
• Monitor shared Outlook inboxes and keep CRM up to date, including New Stock Items and part codes.

Skills

Attention to detail

Organisational skills

Communication skills

Customer service

Teamwork

Tools

CRM systems

Outlook

MS Office

Order processing systems

Job description

A.C. Entertainment Technologies Ltd. in Leeds is seeking an organized External Sales Support Administrator to join our northern team.

You will help keep the External Sales department running smoothly, processing orders, managing paperwork and serving as a first point of contact for customers and suppliers. The role involves handling quotes, purchase orders, proforma invoices, stock forecasting, and CRM updates, with opportunities to progress into a sales role.