External Sales Support Administrator - Leeds

A.C. Entertainment Technologies Ltd.; Leeds; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

A.C. Entertainment Technologies Ltd. in Leeds is seeking an organized External Sales Support Administrator to join our northern team.

You will help keep the External Sales department running smoothly, processing orders, managing paperwork and serving as a first point of contact for customers and suppliers. The role involves handling quotes, purchase orders, proforma invoices, stock forecasting, and CRM updates, with opportunities to progress into a sales role.

Qualifications

• Previous experience in sales support, sales administration or customer service.
• Excellent attention to detail and a methodical approach to processing orders and data.
• Confident, professional telephone and email manner.
• Strong organisational skills with the ability to juggle multiple inboxes and priorities.
• Team player with pride in getting things right first time.
• Experience in the entertainment technology, AV, events or wider distribution sector would be a bonus, but isn't essential.

Responsibilities

• Process and check sales paperwork from quote through to dispatch, including raising purchase orders, generating quotes and proforma invoices and sending orders for picking.
• Be the friendly, professional first point of contact on phone and email for customers and suppliers and route inquiries.
• Welcome visitors to the building, sign them in and notify the team of arrivals.
• Process daily dropship orders and check order dates for forecasting and stock allocation.
• Handle requests for credits, returns, stock transfers between warehouses, new part codes and manufacturing orders.
• Support Accounts with new cash and credit accounts, credit checks and payment links.
• Manage finance jobs from enquiry to invoice, liaising between the finance provider and sales team.
• Keep rigging certification records up to date and send them to customers.
• Monitor shared Outlook inboxes and keep CRM up to date, including New Stock Items and part codes.

Skills

Attention to detail

Organisational skills

Communication skills

Customer service

Teamwork

Tools

CRM systems

Outlook

MS Office

Order processing systems

Job description

We're looking for an organised, personable & detail-driven External Sales Support Administrator to join our northern team at our Leeds base. You'll be the engine room behind our External Sales department, keeping orders moving, customers happy & paperwork spot on.

Reporting to the External Sales Manager, you'll keep the department running smoothly & accurately. Day to day, that means:

Processing & checking sales paperwork from quote through to dispatch, including raising purchase orders, generating quotes & proforma invoices & sending orders for picking.

Being a friendly, professional first point of contact on the phone & by email, handling enquiries from customers & suppliers & routing them to the right person.

Welcoming visitors to the building, signing them in, making them feel at home & letting the team know they've arrived.

Processing daily dropship orders & checking order dates are accurate for forecasting & stock allocation.

Handling requests for credits, returns, stock transfers between warehouses, new part codes & manufacturing orders.

Supporting our Accounts team with new cash & credit accounts, credit checks & sending payment links.

Managing finance jobs from enquiry to invoice, liaising between the finance provider & our sales team.

Keeping rigging certification records up to date & sending them promptly to customers.

Monitoring shared Outlook inboxes so nothing slips through the net.

Keeping our CRM system up to date & covering the New Stock Items department when needed, setting up & maintaining part codes & product information.

What we're looking for:

Previous experience in a sales support, sales administration or customer service role.

Excellent attention to detail & a methodical approach to processing orders & data.

Confident, professional telephone & email manner.

Strong organisational skills & the ability to juggle multiple inboxes & priorities.

Comfortable with Microsoft Office (particularly Outlook) & CRM or order processing systems.

A team player who takes pride in getting things right first time.

Experience in the entertainment technology, AV, events or wider distribution sector would be a bonus, but isn't essential. If you've got the right attitude & an eye for detail, we'll help you learn the rest.

What we offer:

Comprehensive training on both internal systems & processes.

A knowledgeable, collaborative team in a business that genuinely understands the industry it serves.

The Opportunity to progress into a sales role if of interest.

Meet some of the Team

TECHNICAL SALES

EXTERNAL SALES

EXTERNAL SALES MANAGER

EXTERNAL SALES

EXTERNAL SALES

Nick Jackson

EXTERNAL SALES

A.C. Entertainment Technologies is an equal opportunities employer and welcomes applications from all suitably qualified candidates.