Export Sales Administrator

Recruitment Solutions Wales; Caldicot; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading company in Wales is seeking an Export Sales Administrator who will be instrumental in managing international client relationships and overseeing the export process. This full-time role offers flexible working hours, ample opportunities for professional growth, and commitments to employee well-being. The ideal candidate will thrive in a collaborative environment and be dedicated to providing exceptional customer service.

Benefits

Family friendly company policies

Early finish on Fridays

Performance based bonus

20-25 days holiday

Pension scheme after 6 months

Private health cover and life assurance

Training opportunities

Excellent parking and facilities

Qualifications

• Good communication skills with international contacts.
• Keen, proactive, and communicative individual.
• Reliable and personable with customers.

Responsibilities

• Manage day-to-day activities of Sales Order Processing.
• Ensure accurate delivery documentation and compliance.
• Develop relationships with shipping partners.

Skills

Communication skills

Proactive and responsive

Customer relationship building

Multi-tasking

Education

Good level of general education

Job description

The Export Sales Administrator will build and maintain strong relationships with international clients. Address customer inquiries, resolve issues, and provide product information, ensuring a high level of customer satisfaction. Oversee the end-to-end export process, including order processing, documentation, customs compliance, and shipping logistics. Collaborate with freight forwarders, customs brokers, and other stakeholders to ensure timely and accurate deliveries.

The role will play a pivotal part in creating a more cohesive Operations function whilst simultaneously enhancing the ‘customer-experience’ externally.

Key Responsibilities

Will offer a proven ability to provide support to the Customer Service Experience aspects within a contract manufacturing organisation, the individual will also need to be capable of supporting the development of a high performance culture.

Manage the day to day activities of the Sales Order Processing function for export customers.

Represent the customer through the accurate exchange of information between sales and the operations functions.

Ensure that delivery documentation is accurate, complete and complies with relevant regulatory requirements.

Develop and maintain strong relationships with freight and shipping partners to ensure that customer delivery commitments are met.

Experience Required:

Good level of general education.

Good communication skills, happy and able to speak with international contacts via email and phone.

Keen, proactive, responsive and communicative.

Able to build good relationships with customers – reliable and personable.

Able to multi-task.

Committed to delivering what we promise.

Ideal Candidate / Opportunities for Progression

Would suit someone ambitious and keen to learn.

Good opportunities for progression as the company continues to grow.

Some opportunity for travel to exhibitions / supplier training.

Full time:

8.30am – 5pm Mon – Thu

8.30am – 3pm Fri

Family friendly company and policies.

Small, welcoming team.

Positive mental health and well-being approach.

Early finish on a Friday!

Excellent parking, security and café facilities.

Moving to brand-new, modern, air-conditioned offices (same building) shortly.

Training opportunities.

Established business with positive cash-flow year on year.

Global support from multiple entities across the world.

Long serving staff.

Full Employee Assistance Programme.

Salary sacrifice scheme available for electric vehicles.

Performance based bonus.

20 days holiday plus bank holidays, rising later to 25 days.

Longer shut-down period over the Christmas holidays.

Opportunity to join pension scheme after six months.

Permanent role with good opportunity for progression for the right person.

Private health cover and life assurance available after length of service.

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Recruitment Solutions Workforce Limited offers the services of an employment agency for permanent roles and an employment business for temporary roles.