Export & OEM Order Coordinator

Polypipe Limited; Caerphilly; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Pension contribution matched up to 8%

Life Assurance

Genuit sharesave scheme

Job summary

Nuaire, part of Genuit Group, is seeking an Export & OEM Coordinator in Caerphilly. The role focuses on managing international orders, ensuring on-time deliveries, and supporting export documentation.

Office-based with the option of one day from home after probation, 37 hours per week, Monday–Thursday 8am–4pm, Friday 8am–3:30pm. Ideal for an experienced Order Processor or Export Administrator joining a growing International Operations team.

Qualifications

• Team player with a strong emphasis on customer service and accuracy.
• Excellent communication skills with diverse nationalities.
• Proactive and organised with ability to prioritise workload.

Responsibilities

• Order Checking from quote to order confirmation.
• Accurate and efficient order progressing and setting schedules for delivery.
• Delivery scheduling, coordinating with manufacturing and procurement teams to ensure satisfactory progress throughout production.
• Liaising with warehouse & freight forwarders to arrange sea/road/air shipment of orders to the Middle East & Europe.
• Generating all paperwork required for customs clearance both in the UK & destination country.
• Keeping regional distributors and customers fully informed on order status.
• Accurate and efficient processing of documentary credits when required.
• Keeping up to date with export logistics requirements.

Skills

Order processing

Export documentation

Customer service

Intercultural communication

Job description

Closing Date for Application: Monday 21/09/2026 Established in 1966, Nuaire is a UK based ventilation solutions provider designing and manufacturing products for the domestic, commercial, and industrial construction sectors. Our state-of-the-art facilities in Caerphilly operate with minimal impact on the environment, driven by ambitious targets to drive forward green manufacturing practices. Our exceptional teams apply their first-class technical, customer service and manufacturing expertise to understand our customers’ needs and solve today’s ventilation challenges. Our loyal and highly skilled workforce are key to our success in delivering clean air, everywhere.

Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Nuaire has ambitious growth plans. Working hours: Monday - Thursday 8am - 4pm, Friday 8am - 3.30pm, 37 hours per week. Working style: Office based (with the option of one day from home after probation).

The role Nuaire are looking for an organised and customer centric Export & OEM (Original Equipment Manufacturer) Coordinator, to join the team on a permanent basis. Working closely with the International Operations Team Leader you will play a key role in managing international and industrial order requirements, schedules, ensuring on-time deliveries, and supporting export documentation to provide exceptional customer experience. This is a fantastic opportunity for an existing Order Processor or Export Administrator to join a busy, growing International Operations team.

Responsibilities

• Order Checking from quote to order confirmation.
• Accurate and efficient order progressing and setting schedules for delivery.
• Delivery scheduling, coordinating with manufacturing and procurement teams to ensure satisfactory progress throughout production.
• Liaising with warehouse & freight forwarders to arrange sea/road/air shipment of orders to the Middle East & Europe.
• Generating all paperwork required for customs clearance both in the UK & destination country.
• Keeping regional distributors and customers fully informed on order status.
• Accurate and efficient processing of documentary credits when required.
• Keeping up to date with export logistics requirements.

The Person

• Team player with a strong emphasis on customer service and accuracy.
• Excellent communication skills conversing confidently with many nationalities throughout the world and dealing with customers at all levels.
• Must have a proactive approach to work and the ability to organise and prioritise workload.
• Excellent communication and customer service skills.
• Excellent organisational skills.
• Initiative to identify continuous improvement in the role.
• An understating of international logistics/ documentary requirements and procedures.

The Benefits

• 25 days holiday
• Pension contribution matched up to 8%
• Life Assurance
• 3x base salary
• Genuit sharesave scheme

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.

Here at Genuit we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. Our people are central to us which is why we’re passionate about building a culture of trust and innovation. We operate a decentralised business model where each Genuit Business attracts, nurtures, and retains local talent, becoming experts in their field. It is our people who will ensure that our success is sustainable, supporting each other and being flexible and responsive to the demands of our customers and the marketplace.

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