Administrator

Nuaire; Caerphilly; Hybrid; GBP 26,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Pension contribution matched up to 8%

Life Assurance 3x base salary

Genuit sharesave scheme

Job summary

Nuaire, part of the Genuit Group, is seeking a proactive Export & OEM Coordinator to join their International Operations team in Caerphilly. The role focuses on managing international orders, ensuring on-time deliveries, and supporting export documentation to deliver excellent customer service.

Office-based with the option of one day from home after probation. You will work closely with the International Operations Team Leader to streamline schedules and shipments, ideal for an experienced Order

Qualifications

• Experience as Order Processor or Export Administrator is a plus.
• Strong organisational and accuracy-focused approach is essential.
• Excellent communication and customer service orientation.

Responsibilities

• Order checking from quote to order confirmation.
• Plan delivery schedules and progress orders with production and procurement teams.
• Coordinate with warehouse and freight forwarders for sea/road/air shipments to UK, Middle East and Europe.
• Prepare all paperwork for UK and destination country customs clearance.
• Keep distributors and customers updated on order status.
• Process documentary credits when required.
• Maintain up-to-date knowledge of export logistics requirements.
• Support export documentation and inquiries to ensure a smooth customer experience.

Job description

Established in 1966, Nuaire is a UK based ventilation solutions provider designing and manufacturing products for the domestic, commercial, and industrial construction sectors. Our state-of-the-art facilities in Caerphilly operate with minimal impact on the environment, driven by ambitious targets to drive forward green manufacturing practices.

Our exceptional teams apply their first-class technical, customer service and manufacturing expertise to understand our customers' needs and solve today’s ventilation challenges. Our loyal and highly skilled workforce are key to our success in delivering clean air, everywhere.

Now part of the Genuit Groups' Climate Management Solutions (CMS) business unit, Nuaire has ambitious growth plans.

Working hours: Monday - Thursday 8am - 4pm, Friday 8am - 3.30pm, 37 hours per week. Working style: Office based (with the option of one day from home after probation).

The Role

Nuaire are looking for an organised and customer centric Administrator (known internally as an Export & OEM (Original Equipment Manufacturer) Coordinator), to join the team on a permanent basis. Working closely with the International Operations Team Leader you will play a key role in managing international and industrial order requirements, schedules, ensuring on-time deliveries, and supporting export documentation to provide exceptional customer experience. This is a fantastic opportunity for an existing Order Processor or Export Administrator to join a busy, growing International Operations team.

Responsibilities

• Order Checking from quote to order confirmation.
• Accurate and efficient order progressing and setting schedules for delivery.
• Delivery scheduling, coordinating with manufacturing and procurement teams to ensure satisfactory progress throughout production.
• Liaising with warehouse & freight forwarders to arrange sea/road/air shipment of orders to the Middle East & Europe.
• Generating all paperwork required for customs clearance both in the UK & destination country.
• Keeping regional distributors and customers fully informed on order status.
• Accurate and efficient processing of documentary credits when required.
• Keeping up to date with export logistics requirements.

The Person

• Team player with a strong emphasis on customer service and accuracy.
• Excellent communication skills conversing confidently with many nationalities throughout the world and dealing with customers at all levels.
• Must have a proactive approach to work and the ability to organise and prioritise workload.
• Excellent communication and customer service skills.
• Excellent organisational skills.
• Initiative to identify continuous improvement in the role.
• An understating of international logistics/ documentary requirements and procedures.

The Benefits

• 25 days holiday
• Pension contribution matched up to 8%
• Life Assurance 3x base salary
• Genuit sharesave scheme

Company Culture

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale