Administrator

Genuit Group plc; Caerphilly; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

25 days holiday

Pension up to 8%

Life Assurance 3x salary

Genuit Sharesave

Job summary

Genuit Group plc, Caerphilly, is seeking a on-site Administrator to ensure enquiries are captured early, entered into the database, and passed to Estimating for quotes. The role is a 3-month fixed-term contract, with standard hours from Monday to Friday and a focus on accurate data and timely responses.

The successful candidate will manage multiple enquiries, coordinate with teams, and maintain a high level of customer service, while aligning with Genuit’s core values and commitments.

Qualifications

• Experience in a customer orientated, fast paced service environment.
• Excellent customer service and communication skills.
• Strong organisation and time management.
• IT literacy with Word/Excel or equivalent.

Responsibilities

• Process all incoming enquiries and enter onto system to enable quotes.
• Ensure correct customer, project and consultant details; avoid duplicates.
• Verify specifications, drawings and schedules are in the correct format.
• Liaise with internal/external teams to prioritise workload and deadlines.
• Outbound calls to confirm tender return dates when required.
• Manage the inbox and keep it clear at end of day.
• Allocate work to correct business streams for Estimating.
• Coordinate with departments to meet return dates and update information.
• Assist with overflow calls, providing accurate product, price and lead-time details.
• Meet targets, KPIs and deadlines; deliver excellent customer service.
• Align with company values: Customer, Innovation, Quality, People.

Skills

Customer service

Negotiation

Time management

Communication

IT literacy

Word/Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Established in 1966, Nuaire is a UK based ventilation solutions provider designing and manufacturing products for the domestic, commercial, and industrial construction sectors. Our state-of-the-art facilities in Caerphilly operate with minimal impact on the environment, driven by ambitious targets to drive forward green manufacturing practices.

Our exceptional teams apply their first-class technical, customer service and manufacturing expertise to understand our customers' needs and solve today’s ventilation challenges. Our loyal and highly skilled workforce are key to our success in delivering clean air, everywhere.

Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Nuaire has ambitious growth plans.

The Role

The primary function of the role is to ensure all customer enquiries are identified correctly and at the earliest stage all relevant key project information is obtained. The Administrator will then process all enquires onto our Database to enable Estimating Teams to prepare quotes for customers.

This is a 3-month FTC opportunity in the first instance.

Working hours: Monday - Thursday 8:30am to 4:30pm Friday 8:30am to 4pm

Working style: Onsite.

Responsibilities

• Process all incoming enquiries to ensure they are entered onto our system to enable the Estimating Teams to prepare the quote accurately and on time to the customer.
• Ensure that all key information is obtained in order to ensure the correct customer, project and consultant details are used, and avoid duplications.
• Ensure that the specification, drawings and schedules are in the correct format.
• Liaising with internal and external teams to prioritise the workload and return dates accordingly.
• Outbound calling customers to agree tender return dates when required.
• The administrator will manage the email inbox to ensure it is maintained and cleared at the end of every day
• Allocating the work to the correct business stream and sub department ensuring workloads are accurate for the Estimating Departments
• Liaising with internal/external departments to ensure return dates are met, and more information requests are updated.
• Outbound calling customers to rearrange or agree tender return dates.
• To assist with over flow calls from the Customer Service Telephone Team , providing accurate information to customers and representatives on products, prices and lead-times.
• Meet agreed targets, KPIs and deadlines
• Provide excellent customer service, being helpful, courteous and professional at all times, going that extra mile to deliver a great customer experience.
• Work in a manner to achieve the company "Core Values" - Customer, Innovation, Quality and People

The Person

Key Behaviours

Enthusiastic about customer needs, an effective communicator, self-motivated and able to work well under pressure. Embraces personal challenge, is resilient, organised, and has the ability to prioritise workload. Displays a positive demeanour and is receptive to developing and implementing new ideas. Able to work collaboratively with colleagues to deliver successful outcomes.

Requirements (Knowledge and Experience)

Essential:

• Experience of working in a customer orientated, fast paced service environment.
• Excellent customer service skills.
• Good negotiation and influencing skills.
• Good organisation and time management skills.
• Highly detailed in approach, with good problem-solving skills.
• Self-motivated and able to maintain a confident, positive attitude.
• Team player with the ability to inspire and motivate others
• Good people, verbal and written communication skills.
• IT confident, ideally with working knowledge of Microsoft Word/Excel or equivalent packages.

Desirable:

• Awareness of commercial considerations around balancing customer needs and company requirements.
• A good standard of English literacy and Mathematics (GCSE or equivalent)

The Benefits

• 25 days holiday
• Pension contribution matched up to 8%
• Life Assurance 3x base salary
• Genuit sharesave scheme

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale