Export Coordinator

Proftech Talent; Tamworth; On-site; GBP 28,000; Full time

Job summary

A logistics support company is seeking an Export Coordinator in Tamworth to manage global customer orders. The successful candidate will ensure compliance with export procedures and customs regulations while providing operational support to teams including the Middle East office. Responsibilities include coordinating export processes and managing shipping documentation. Essential experience with Sage and Microsoft Excel is required, along with excellent communication skills. The position offers 23 days holiday plus benefits.

Benefits

23 days holiday plus bank holidays

Christmas shutdown

Free on-site parking

Pension scheme

Qualifications

• Experience in export procedures is essential.
• Excellent written and verbal communication is required.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Coordinate the end-to-end export process for global orders.
• Monitor order statuses and ensure timely dispatch.
• Prepare international shipping documents.

Skills

Export procedures knowledge

Customer service focus

Communication skills

Problem-solving skills

Microsoft Excel proficiency

Tools

Sage CRM

Job description

Export Coordinator

We are recruiting for an Export Coordinator to join our Tamworth based client. You'll be working as part of the Export team to co-ordinate the effective movement of goods globally to fulfil the needs of internal and external customer orders, whilst adhering to customs and shipping requirements. Also supporting the Export Sales Managers and Middle East office as required.

Essential Experience

• Essential experience in export procedures and familiarity with Sage or similar CRM databases
• Excellent written and verbal communication skills with a strong customer service focus
• Proficient in Microsoft Office, particularly Excel
• Ability to prioritise a heavy workload in a fast-paced environment, demonstrating initiative and strong problem-solving skills

Details

• Salary: £28,000
• Working Hours: 37.5 hours per week Monday - Friday
• Location: Tamworth (on site)
• Duration: Permanent

Role of Export Coordinator

• Co-ordinate the end-to-end export process for global customer orders, including quoting, booking, and re-charging freight
• Process customer and inter-company orders using Sage and other internal systems
• Monitor order statuses, back orders, and daily reports to ensure timely despatch and invoicing
• Prepare international shipping documents, including Commercial Invoices, Packing Lists, and Certificates of Origin
• Ensure accurate application of HS Codes and remain up to date with changing customs requirements
• Obtain, authorise, and file export documentation and invoices (e.g. C88s, waybills, freight invoices) within required timeframes
• Provide operational support to the Middle East team, including processes, training, and stock management
• Manage Middle East purchase orders, stock GRNs, and monthly invoices
• Co-ordinate goods movements for regional exhibitions and process sample orders
• Monitor export stock levels and co-ordinate movements between warehouses and group manufacturing plants
• Liaise with the warehouse regarding picking priorities, order changes, and bespoke requests
• Maintain the customer database and report stock data or commodity code issues to the technical and purchasing teams
• Act as a key point of contact for internal staff, customers, and freight forwarders to resolve delivery or customs issues
• Escalate operational issues, mis-picks, or credit control concerns to senior management when required
• Support Export Sales Managers and the Middle East General Manager as required
• Work collaboratively with other departments, including Credit Control, Technical, and IT
• Complete general administration duties, including scanning paperwork and other ad hoc tasks to support the wider team

Benefits

• 23 days holiday, plus bank holidays
• Christmas shutdown
• Free on-site parking
• Pension scheme